Symphony TA

Item: Symphony of the Seas
Rating: 4.2
Author: JonnSusan

Symphony of the Seas Cruise Review to Transatlantic

JonnSusan

Contributor Level: Second Mate

Cruises: 7+ cruises

Reviews: 4

Helpful Votes: 91

Overall rating:

4.2 out of 5

Verified Review

12 Night Transatlantic Westbound (Barcelona To Miami)

Sail date: October 28, 2018

Ship: Symphony of the Seas

Cabin type: Suite

Cabin number: 8236

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Other than the fiasco with noise in our cabin, this was a good cruise.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

best ever

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

2 out of 5

Our cabin was #8236, a Jr. Suite, midship on deck 8. The accommodations were great. We had 6 or more sleepless nights due to the excessive noise from the two corners of the room and the bathroom. We have cruised approximately 30 times, about 20 with Royal. This was not our first TA. It was the first time we thought our cabin might end up in the ocean the jarring and thuds were so extreme. We had to contact guest services three times, the engineers came out – one time removing the ceiling from our room. Ronald Zunic told us as this was the first time the Symphony had been in the ocean, they did not know she would react this way to the swells we were having – although the noise continued to occur when we came out of the weather. Mr. Zunic indicated it was structural and there was nothing they could do at that time. We have recordings of the noise, which at times sounded like we were in the middle of a hurricane. Guest Services indicated we would be contacted regarding compensation as this was definitely not an acceptable situation; we should be able to sleep in our cabin at night. I can understand music from bands, racket from a galley above your room, etc.; but structural groans, grinding and clanging that is so loud sleep is unattainable for half of the voyage does not make for a pleasurable journey.