Overall we had a terrific cruise on the Star Princess from Los Angeles to Santiago, Chile. We had exceptional service from our Room Steward and Dining Room Servers. The only thing that was lacking was the organization of the Shore Excursions. Strange that this would be so disorganized given that cruises have multiple shore excursions on all their cruises. The staff would blame delays on all outside factors such as immigration policy of the port-of-call, traffic in the harbor or the port limiting the number of buses allowed into the port. We believed these excuses initially, only to discover from other passengers or our own observations that these excuses were lies. If the staff is going to lie about the causes for delays and disorganization, they need to come up with better lies in the future, lies that can't be uncovered by the passengers. The passengers aren't quite as stupid as they think. This reflects poorly on the Captain of the Star Princess.
Food and Dining
5 out of 5
Most of our meals were great.
3 out of 5
Evenings show were varied. Movies, sports were good, but we missed having more lecturers during the day.
3 out of 5
Service and Staff
5 out of 5
We had great service from our steward John and our dining servers Katerina and Jeffrey. But the staff handling the shore excursions and blaming everyone outside of Star Princess for Star Princess' disorganization makes themselves and the Captain look bad. Also service at the Intenet Cafe was horrible. Why bother having "service"? No service at the Internet Cafe would have been an improvement over the disdainful attitude we all received from that jerk of a clerk at the Internet Cafe.
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