Comedy of errors/Disappointing trip.

Splendour of the Seas Cruise Review to Europe - Eastern Mediterranean


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

2.0 out of 5
Verified Review
7 Night Greek Isles & Turkey (Venice Roundtrip)
Sail Date: November 21, 2015
Ship: Splendour of the Seas
Cabin Type: Balcony
Cabin Number: 6586
Traveled As: Couple
Reviewed: 1 year ago

We pre-paid all transportation, to, from port, Hotel, and to, from airport. We missed our connection in Paris, as we had expected due to security. Called Choice Air emergency #, woke the rep up. He assured us that he would let RCL know we were on a later flight to Venice, and gave him all the flight info. Caught a later flight to Venice, saw an RCL rep waiting for the plane from Germany, she did NOT have us on the list of late arrivals. We were one of several couples who missed the connection in Paris.. Showed her the transfer info, she told us our luggage would be on carousel 2 , and told us where to meet.  When we got to the meeting point, she and bus had left with the folks from Germany, and without us. We had to pay for a taxi to the port, 45 Euros, when we already pre-paid all our transportation. Got to the ship at 4:40p.m. They did, however, give us a room credit, but we DID NOT get reimbursed the original transfer fees we paid. If that wasn't bad enough, we stayed over 2 nights in Venice. We did get our transportation to the Hotel from the ship. However, after checking in, we find out that we do not have our voucher to the airport from the Hotel, which was pre-paid. After several phone calls to RCL, concierge, and the booking agent, another miscommunication occurred and we would not be picked up the morning of the flight home.. We had to make our own arrangements, which cost us an additional 110 Euros, and again, not reimbursed for the pre-paid transfers. We have little faith in RCL.

 

RCL did not have control of the weather, which made us leave Venice late and miss our first port of call which was one of the reasons we took the cruise. Rhodes and Split were great. Bad weather, bad vibration on the ship in the cabin in some instances making us queasy. The ship was old and cabins run down, with overhead lights broken. Would we sail again on the Splendour? NO. RCL? Not sure.

Food and Dining

5 out of 5
Because of disappointment and frustration, We just decided to eat in the Windjammer.

Onboard Activities

3 out of 5
Lost interest due to circumstances.

Entertainment

3 out of 5

Service and Staff

5 out of 5
Great. Our cabin attendant Rhonda was outstanding

Ship Quality

3 out of 5
Older ship. Rooms rundown, some broken overhead lights. Public areas well kept, staff exceptional.
5 out of 5
1 out of 5
N/A Because of late departure from port due to weather, we were not able to visit.
5 out of 5
5 out of 5
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