Splendour of the Seas Cruise Review to Europe - Eastern Mediterranean

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

Comedy of errors/Disappointing trip.

Sail Date: November 21, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

We pre-paid all transportation, to, from port, Hotel, and to, from airport. We missed our connection in Paris, as we had expected due to security. Called Choice Air emergency #, woke the rep up. He assured us that he would let RCL know we were on a later flight to Venice, and gave him all the flight info. Caught a later flight to Venice, saw an RCL rep waiting for the plane from Germany, she did NOT have us on the list of late arrivals. We were one of several couples who missed the connection in Paris.. Showed her the transfer info, she told us our luggage would be on carousel 2 , and told us where to meet.  When we got to the meeting point, she and bus had left with the folks from Germany, and without us. We had to pay for a taxi to the port, 45 Euros, when we already pre-paid all our transportation. Got to the ship at 4:40p.m. They did, however, give us a room credit, but we DID NOT get reimbursed the original transfer fees we paid. If that wasn't bad enough, we stayed over 2 nights in Venice. We did get our transportation to the Hotel from the ship. However, after checking in, we find out that we do not have our voucher to the airport from the Hotel, which was pre-paid. After several phone calls to RCL, concierge, and the booking agent, another miscommunication occurred and we would not be picked up the morning of the flight home.. We had to make our own arrangements, which cost us an additional 110 Euros, and again, not reimbursed for the pre-paid transfers. We have little faith in RCL.


RCL did not have control of the weather, which made us leave Venice late and miss our first port of call which was one of the reasons we took the cruise. Rhodes and Split were great. Bad weather, bad vibration on the ship in the cabin in some instances making us queasy. The ship was old and cabins run down, with overhead lights broken. Would we sail again on the Splendour? NO. RCL? Not sure.

Embarkation and Disembarkation
Missed our connection to Venice from Paris due to security issues, and circumstances. No one relayed our late arrival, after we contacted the emergency # about not making our connection. We were left at the airport, had to pay for a taxi to Venice port, when we had prepaid all our transportation. And again from the 2 night post Hotel in Venice to the airport, RCL did not make the pre-paid Hotel to airport arrangements. We had to make our own arrangements at the cost of 110 Euros. We weren't reimbursed the money we pre-paid.
Ship Quality
Older ship. Rooms rundown, some broken overhead lights. Public areas well kept, staff exceptional.
Destinations and Excursions
Missed our first port of call due to weather. Rhodes and Split were great.
Onboard Activities
Lost interest due to circumstances.
Service and Staff
Great. Our cabin attendant Rhonda was outstanding
Food and Dining
Because of disappointment and frustration, We just decided to eat in the Windjammer.
Venice, Italy
Dubrovnik, Croatia
N/A Because of late departure from port due to weather, we were not able to visit.
Rhodes, Greece
Split, Croatia

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