Our trip will be a fond memory because of the entire staff of the ship. Although service was not always perfect, every crew member that we encountered never failed to make us feel welcome and pleased that we chose the Muse as our first (but not last) Silver Sea voyage.
Overall excellent cruise and experience. A few issues that could be refined to deliver a consistent experience. They must develop a plan to deal with children that are not properly behaved and parents that are not able to acknowledge or control their children's disruptive behavior.
The Silver Muse is beautiful. Interior is simple elegance, comfortable and relaxing.
The beds were amazing and the food was outstanding. The Veranda staterooms were all that I expected. We didn't use the outdoor veranda or dinning venues because the weather was chilly and it was not comfortable. In the summer months it will be awesome. The reservations for dinner situation was confusing and difficult to at first. Once we got cruising we were able to contact the restaurants directly to obtain reservations. Not what I would expect for a 6 star cruise. They need to tweek that. La Tarazza should be made into open dinning. I personally don't want to plan every night in advance. We enjoy large tables for dinner to socialize and meet new friends. The way it is set up now you don't really have that opportunity so you dine alone. If you make friends and want to dine with them you have cancel made reservations for all involved and try to get a larger table. That is a task.
We sailed on the Silver Muse's first two sailings, a total of 22 nights in pure luxury, the ship is amazing as you would expect, the food was sublime, our favourite eateries was the Atlantide followed closely by the Indochine. All the staff tried very hard to make sure everything was taken care of and nothing seemed to be a problem. We became friendly with the main entertainment team (Mary, Johnny, Kate, Clarissa, Kevin & Josh) the shows they performed were brilliant we saw most of them twice they were that good. Jimmy the cruise director and his glamorous assistants (Jenny & Kirsten) were brilliant he is so funny and always greeted you with a huge smile and firm handshake. The itineraries were excellent from Spanish wonders, Italian coves & French sheik.
We did witness a few people complaining about having to book restaurants, we never found it a problem getting into our choice of restaurant, I guess it can be down to how you speak to staff, we are always polite and appreciate any assistance given, not the case with certain people we witnessed being rude and demanding.
It was a toss up between the two restaurants above which one we dinned in the most, I think the Atlantide came out on top, if you like fish or steak then the Atlantide is the best, the Indochine was brilliant for Asian fusion food, and if you give the head chef notice he will cook you any specific Asian dish, we had one night Chicken tandoori & Chicken Madras, simply was Devine, we shared the evening with Kate from the entertainment team, super host, very glamorous indeed.
Well done everyone, we look forward to joining you onboard again at some point.
Keith and Tina Harrison
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