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Not Regent's Best: service was not up to par; mistakaes were made in our excursion tickets, ports in Iceland were closed due to severe icing (no backup plan except 2 days in NUUK greenland which was one too many) need more space to comment

Seven Seas Splendor Cruise Review to Europe - Northern Europe

Cruises: 7+ cruises
Reviews: 5
Helpful Votes: 202

Overall rating:

4.1 out of 5
Verified Review
Seven Seas Splendor

14 Night Lands Of Fire & Ice (Southampton To Reykjavik)

Sail date: June 21, 2024

Ship: Seven Seas Splendor

Cabin type: Suite

Cabin number: 721

Traveled as: Couple

Reviewed: 3 months ago

Review summary

All in all rather disappointed in this cruise just because of all the little things that went wrong and there seemed to be no backup plans for the weather induced changes. Also very annoyed at the Marriott situation even though the premises was clean and neat; it was 6 minutes from the airport and if we wanted to get back to Reykjavik for the day the cab fare was $125 USD each way. Really: who thought up this plan?? I'm sure I will not hear back from anyone in management about these happenings; I tried to call Customer Service but apparently you can't talk to a human being - everything has to be done by email. With all the money invested in your cruises I would think courtesy would prevail and a real person would be available to handle a passenger's concerns.

Embarkation

5 out of 5
efficient

Ship experiences

Food and Dining

4 out of 5
breakfast service in LaVeranda (coffee service) slow and lacking; Compass Rose excellent as usual; Seti Mare needs improvement in entree and appetizer choices. Service in specialty restaurants excellent

Onboard Activities

3 out of 5
Trivia context in afternoon, guest lectures (no pool/weather did not permit @ 40 degrees.

Entertainment

3 out of 5
Musical shows are the same on all Regent cruises/just okay. Foggie the comedian was excellent as was Crew Capers

Service and Staff

5 out of 5
for the most part excellent, but a few occasions when it was not up to your standards. Cabin crew was very good throughout the cruise

Ship Quality

5 out of 5
Have been on Splendor before so knew the layout and cleanliness

Cabin / Stateroom

5 out of 5
All was excellent including attendants

Ship tip

Don't leave any personal items exposed in cabin. Our SimCard was stolen during the last few days of the cruise, the only time it was not in our possession

Thumbs up

Ports of call

Southampton (London), England

4 out of 5
Was not impressed with staying 2 days in NUUK because of icing in other scheduled ports. Also quite annoyed about 4 hour delay with no explanation of docking in Reykjavik which caused cancellation of excusions to Blue Lagoon - the supposed highlight of the cruise: Bummer
Thumbs Up

Kirkwall, Orkney Islands, Scotland

5 out of 5

Torshavn, Faroe Islands

5 out of 5

Akureyri, Iceland

5 out of 5

Isafjordur, Iceland

5 out of 5

Cruise Prins Christian Sund, Greenland

2 out of 5

Nuuk, Greenland

2 out of 5
Nothing of great value to see in this port unless your'e willing to spend another $250 PP to see glacier. This should have been included especially since upcoming ports were cancelled
Thumbs Up

Paamiut (Frederikshab), Greenland Did not visit port

Port was cancelled due to excess icing
Thumbs Up

Qaqortoq, Greenland Did not visit port

Port was cancelled dur to excess icing
Thumbs Up

Reykjavik, Iceland

1 out of 5
Got into Reykjavik at 8 pm/all excursions cancelled. Got to see Reykjavik from bus window on drive to Marriott where we were dumped in the middle of nowhere for a full day before our flight out the following day. a Disgrace!
Thumbs Up

Disembarkation

3 out of 5
Bus ride to overnight Marriott was almost an hour which meant we were left high and dry with no excursion available and nothing in the town which was not conveniently nearby
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