NEW YEARS CRUISE ON THE PACIFIC MEXICAN RIVIERA

Item: Seven Seas Navigator
Rating: 3.3
Author: esnyder100

Seven Seas Navigator Cruise Review to Mexico

esnyder100

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 70

Overall rating:

3.3 out of 5

Verified Review

10 Night Divine Mexican Riviera (Los Angeles Roundtrip)

Sail date: December 29, 2017

Ship: Seven Seas Navigator

Cabin type: Suite

Cabin number: 848

Traveled as: Couple

Reviewed: 6 years ago

Review summary

THE STAFF NEEDS TEAM SPIRIT. ALL THE STAFF SHOULD TAKE A COURSE IN CUSTOMER SERVICE BEYOND EXPECTATION LUXORY GUESTS EXPECT SERVICE BEYOND AND BEYOND! "JONNY ON THE SPOT"

Embarkation

2 out of 5

CHANGED PIER AND NO ONE AROUND WITH CORRECT INFORMATION. NO WHERE TO SIT BEFORE ALLOWING PASSENERS INTO THE TERMINAL. HAD TO SIT ON DIRTY PLANTER BOX OUTSIDE ON SIDEWALK. ALSO, NO REFRESHMENTS. POOR BEGINING. NOT A 5STAR EMBARCATION! NOT A WARM WELCOME.

Ship experiences

Food and Dining

3 out of 5

MAIN DINING ROOM THE BEST. NEED MORE RESTURANTS. PRIME RESTURANT OK, BUT DIDN'T LOOK OR TASTE LIKE RIME GRADE. ITALIAN AND DECK GRILL BOTH BUFFETS, WHICH ARE NOT CONSIDERED "FINE DINIING" SERVICE IN DINNG ROOM WAS GOO. OTHER OUTLETS FAIR.

Onboard Activities

3 out of 5

CARD ROOM OK, DECK CHAAIRS VERY NICE, BUT COULD NOT GET SERVICE UNLESS I GOT UP AND CHASED A ERVICE PERSON DOWN.

Entertainment

5 out of 5

THE ENERTAINERS WERETHEBEST. FUN TALENTED AND ENGAGING.

Service and Staff

3 out of 5

THE ROOM STEWARD WAS INVISIBLE.NEVER AROUND!. THE WAITER IN THE DINING ROOM "SERGGI" WAS THE BEST. NEXT CAME THE MATRE'D ENRIQUE AND THE OTHER MAITRE'D ,WITH THE BALDHEAD"SORRY CAN'T REMEMBER NAME. THEY WERE ALL VERY PROFESSIONAL AND EXTENDED THE LEVEL OF SERVICE THAT WAS MISSING FROM HE OTHER PERSONNEL.

Ship Quality

3 out of 5

FAIR. HAD TO ASK THE SOAP CONTAINER IN THE BATHROOM IN THE BAR TO BE FILLED! NOT GOOD! DESIGN OK, BUT OLD. NEEDS A TOTAL OVERHAUL.

Cabin / Stateroom

4 out of 5

NOT BAD. SPACIOOUS GOOD DESIGN.