DISAPPOINTMENT ON THE MARINER

Seven Seas Mariner Cruise Review to South America


Contributor Level: Third Mate
Experience: 2-3 cruises
Review: 1
Helpful Votes: 12

Overall Rating:

2.0 out of 5
Verified Review
21 Night Passage To Patagonia (Lima To Buenos Aires)
Sail Date: January 31, 2016
Ship: Seven Seas Mariner
Cabin Type: Suite
Cabin Number: 947
Traveled As: Singles/Friends
Reviewed: 1 year ago

We skipped three ports due to weather and a breakdown in one of the ship's engines.  Will Regent refund what it saved in port fees, etc?

 

This was not a top of the line cruise for many, many reasons:

1. Cabins are outdated and lacking true TV connectivity. 

2. In training staff for their new ship, they have many new hires onboard. Though, I understand the reason, they are not knowledgeable about their jobs and many speak insufficient English and give inappropriate canned answers to questions they don't understand. All are unfailingly polite and overly deferential.

3. Food ranged from good to Excellent, but was not uniformly gourmet quality.

4. Regent allowed a two-year-old to run wild on a cruise with no other children aboard. He ran under the feet of waiters and passengers with no interference from his parents or guidance by the staff to the parents.

5. The quality of tours was wildly disappointing. More than half of the guides spoke English so poorly that they were difficult to understand. Very few of the guides understood the basics of guiding a group. They would answer questions for those walking near them, but never think to gather the group to offer the information. Many tours consisted of pointing out highlights (this statue, that street, that animal) without any elucidation. Even the knowledgeable guides need to be taught guiding techniques.  In trying to provide individual attention, they often ignored the rest of the group. One allowed one passenger to delay the bus for a half hour while she took a horseback ride she missed before lunch.

6. Entertainment on the ship was spotty. One act (2 evenings of Gauchos) was awful. Several others were adequate to good ( guitarists, comedian and magician). Two were excellent (Nicole Sasser and Opera Singer). The troupe onboard was very personable and had some ability but their shows seemed geared to the Carnival crowd: They were uniformly loud and over-amplified with excess reverberation. The material was often relatively current pop, not geared to the 50-90 year old age group. And aerobics substituted for what they thought was choreography.

7. Smithsonian lecturers were not good. Topics for poorly chosen and they were clearly stretching their material to fill the requisite number of lectures. On a South Amterican cruise, with all the new things to which we were exposed, I don't need lectures on old films and White House Etiquette.

8. Lectures by Terry Breen were the highlight of the trip, as always. She's brilliant and a terrific speaker.

 

Mind you, I was not suffering onboard. It a four star experience for a six star price.

Food and Dining

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Regent switched me from the cabin I had selected to put me on the side facing uniformly towards the ocean rather than the land. This cabin had constant vibration. I was "upgraded" two levels but Regent stripped all privileges and perks from the upgrade except having the identical at a higher level, featuring the natural increased movement with the seas.

Callao (Lima), Peru Did not visit port

Lima is a wonderful city.

Pisco, Peru Did not visit port

Skipped due to weather.

Matarani, Peru Did not visit port

Skppped due to weather.
3 out of 5
1 out of 5
Worst guide of the trip.
3 out of 5
Interesting to be at the end of the earth.
5 out of 5
Surprisingly good because the guide actually said something.

Port Stanley, Falkland Islands Did not visit port

Skipped due to engine trouble. I anticipated seeing penguins and had expected this would be a tour highlight.
5 out of 5
Surprisingly gorgeous city. Museums OK but nothing special.

Montevideo, Uruguay Did not visit port

Lovely City, mediocre guide. Walking tour and panorama tours made exactly the same stops except for walking up the walking street (about which the guide said nothing but walk this way)
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