Regent, continue to be the best kept secret in cruising

We do not think the photos and videos publicity do the Regent SS Explorer justice. A phenomenal amount of thought and attention to detail has gone into achieving a magnificent, beautiful masterpiece of craftsmanship.

But saying that any organisation is as good as its staff. We feel Regent have moved into a different league with the quality, charm, presentation and efficiency of the staff on board. From the moment we arrived to the sad moment we departed, one felt a magical appealing team spirit. Nothing was too much for the passengers on board. It was fascinating to note that all the crew just wanted to always go the extra mile for the clients. Be it a cleaner or an officer, everyone was friendly, polite, courteous and couldn’t do enough for the guests on board. Most importantly, they all took pride in their appearance.

The on board entertainment was splendid. We enjoyed the shows and all the daily programs. Great thought and attention to detail on what the client wanted. Many fellow passengers felt the same. What we did like that the entertainment staff mingled on a daily basis with the passengers and were not aloof like other cruise ships. The shows were professionally presented and extremely enjoyable and entertaining. The guest entertainers were well chosen. The speakers were outstandingly good on their subjects, knowledgeable and professional presentations.

The Daily Programme sheets were extremely informative as well the port of call guides were up to date! The TV Guide and the content were excellent and very up to date DVD’s and programs.

We felt the tours were at an upper level compared with what we were used to. Why, because there were 25 to 28 people to a 50 person bus so that it wasn’t a mass “scrum” every time and the locations seemed less crowded and more selective and thought out.

The storage and space in the suites is wonderful as well as the electrical and charging facilities are second to none. My favourite in the suite is the ceiling shower. Just loved it! The suites are decorated to a five star standard and again a lot of wonderful little touches throughout the suite.

General opinion again was that the standard and quality of food on board was the best on any Regent ship if not on any cruise liner.

We have always been great fans of Compass Rose which again is well supported by La Veranda, The Café, Prime 7, Chartreuse and Sette Mari but have to say were totally blown away by Pacific Rim. We are huge followers of Asian food but have to say what we had tasted several times on board was the best we have experienced so far in the world. Absolutely brilliant and even better now we attended the cooking demonstrations.

The quality of all the bars were superb, well stocked with quality spirits, cocktails, and wine selection.

There were a lot of other lovely little physical touches throughout the ship but most of all was the quality of chandeliers, glass sculptures, furnishings and paintings and overall design.

The Regent SS Explorer is a quality product. The standard has been set and knowing Regent, this will be maintained at all times. The cruise industry has a hard act to follow. The ship is sheer majestic splendour. It is far from being “bling” or plastic like some other cruise lines.

The one aspect we will take away from this holiday is the superb standard of service and staff attitude. We feel we have met so many genuine friendly people and were totally spoilt.

Regent have set a new standard of service second to none and we look forward to continue to support the company.

This cruise has surpassed our expectations and we have already booked another Regent cruise as well looking at other options.

To summarise, one can sense a phenomenal positive atmosphere, great team work, morale and attention to detail and that can only come from a strong and very capable Regent management team

As we all know, these days, people are so quick to complain or make a habit of complaining for the sake of it, we just wanted to say we had an extremely enjoyable holiday with Regent. We were really impressed. We loved the extra small touches as well the good food, beverage, and great people.

To conclude by going all inclusive with tours, gratuities, food and drink, Wi-Fi, it works out the same price as the main players with all their extras. Only difference – superb quality and service! It saves you from constantly having your ship’s card out. What would you prefer?

The only decision we have to make now is where next with Regent?