Ship was great, Royal Caribbean was terrible

Item: Serenade of the Seas
Rating: 3.5
Author: beckilove8

Serenade of the Seas Cruise Review to Caribbean - Western

beckilove8

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 15

Overall rating:

3.5 out of 5

Verified Review

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: November 26, 2022

Ship: Serenade of the Seas

Cabin type: Inside

Cabin number: 2009

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

I love to cruise, but will never sail with Royal Caribbean again.

Embarkation

1 out of 5

Terrible. The ship was delayed due to fog, which wasn't Royal Caribbean's fault but they closed the Port Terminal so everyone that had taken a flight had no restroom to use and there was nothing within walking distance to use facilities. We did finally board at 10 pm ate dinner but no entertainment for that night. We were charged gratuities for the day we were onboard but for a couple hours, the ship sailed at 11:55 pm instead of 4 pm as expected. I was refunded my gratuities when I complained but when I received my statement emailed to me they had charged them again. Mother nature wasn't the issue, the way guest were treated by Royal Caribbean was terrible and I will never sail with them again.