Crew aboard ship was amazing.

Item: Serenade of the Seas
Rating: 2.9
Author: suzannetramel

Serenade of the Seas Cruise Review to Caribbean - Western

suzannetramel

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 93

Overall rating:

2.9 out of 5

Verified Review

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: November 05, 2022

Ship: Serenade of the Seas

Traveled as: Couple

Reviewed: 1 year ago

Review summary

I can only stress how amazing the staff onboard was. Other than that, I don't think Royal Caribbean is on our list to cruise again.

Embarkation

1 out of 5

Due to fog embarkation was delayed eight hours. We followed the instructions to return 8 hours after our original check in time but so did everyone else. It was a cluster mess. Royal Caribbean had no one directing. We stood in line for 3-1/2 hours with no communication, bathrooms, water, food, seats, etc. It was horrible. We did not get on the ship until 10:30 pm. Knees are not stable and it basically ruined walking for several days after.

Ship experiences

Food and Dining

4 out of 5

Staff was amazing. Food was good.

Onboard Activities

2 out of 5

Really not enough to do on port days.

Entertainment

2 out of 5

We have seen a lot better.

Service and Staff

5 out of 5

Amazing.

Ship Quality

3 out of 5

Not enough elevators. Main elevators were hard to get. Had to walk to front to get an elevator.

Cabin / Stateroom

4 out of 5

It was comfortable. Other than the first day, the cabin was cleaned nicely. I don't think cabin was cleaned after previous people although the sheets were clean.