ROOM FOR IMPROVEMENT

Item: Serenade of the Seas
Rating: 3.6
Author: swissskier

Serenade of the Seas Cruise Review to Caribbean

swissskier

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 6

Overall rating:

3.6 out of 5

12 Night Beantown & Beaches (Boston To Ft. Lauderdale)

Sail date: October 27, 2019

Ship: Serenade of the Seas

Traveled as: Couple

Reviewed: 5 years ago

Review summary

The cruise director CARLY B. was great. Nothing further to add.

Embarkation

1 out of 5

The raining day was outside the cruise lines control but the treatment of the baggage was. Racks of luggage were left on the pier waiting for loading to the ship without ANY rain covering. Lots of soft sided cases soaked.

Ship experiences

Food and Dining

3 out of 5

We like half-n-half for coffee. Main dining room (deck 4) sends staff to the Windjammer (deck 11) whenever it's requested. Resulting in cold coffee. Windjammer stainless steel jugs for half-n-half are unlabelled and sometimes both containers are milk.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Orchestra was amazing for all the performances and headliner shows. Lead male singer CALVIN was off key and a duet with the leader female singer (DEENA - who was excellent) performing SHALLOW was painful.

Service and Staff

4 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ocean view was very good with size and comfort.

Ports of call

Boston, Massachusetts

3 out of 5

Philipsburg, St. Maarten

3 out of 5

Tried SEA TREK for the first time, great experience. It took almost 45 minutes to leave the ship pier due to the staffs management of the waiver form and wrist bands. Participants didn't match forms; then forms handed back and recollected. Royal needs to supply waiver form with tickets onboard to speed and simplify process.

Thumbs Up 0

St. John's, Antigua

4 out of 5

Bridgetown, Barbados

4 out of 5

Oranjestad, Aruba

4 out of 5

Willemstad, Curacao

5 out of 5

Ft. Lauderdale (Port Everglades), Florida

4 out of 5

Disembarkation

1 out of 5

ONE AND A HALF HOURS of pain. Worst experience ever with staff blocking waiting line to customs control. Drivers at a malfunctioning traffic light do a better job of alternating flow.