Ship was nice but room was awful

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 2

Review summary

This cabin (Room 8087 on Serenade of the Seas) has an active sewage leak in 2 locations in the floor under the vanity and by the entry door. Royal Caribbean Cruise Line (RCCL) left us in this room for 4 days smelling the back up of sewage that was seeping into the carpet. They put a clunky dehumidifier in our small room and said they “fixed” the leak; however, the stench of the wet carpet remained prominent. After 4 days they offered to move us 5 floors LOWER on the 3rd floor... claiming it was an “upgrade” to be in the basement with a porthole window. After we refused to be downgraded, they miraculously “found” a room on our same floor with a balcony (however, this new room was not centrally located but was in the Aft with much movement). We had to pack up our room to relocate and unpack (for the 2nd time) in the new room...Room 8087 on Serenade of the Seas is a health hazard and should not have been sold to us. Not only was this a health hazard and liability for RCCL to sell us this room for a 10-day cruise but it also delayed our ability to use the ship’s amenities since we had to meet with maintenance staff multiple times instead of relaxing on our trip. RCCL customer service is severely lacking in that they only wanted to give us a coupon/percent off for a future cruise and nothing back for the substandard experience. Buyer beware... do not expect standard American customer service from a seemingly foreign-based mindset company (RCCL) because they do not care if your experience is unsanitary and substandard. If you have any issues it is your issue and not theirs.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Charlotte Amalie, St. Thomas

Frederiksted, St. Croix, U.S.V.I.

St. John's, Antigua

Basseterre, St. Kitts

Philipsburg, St. Maarten

Disembarkation

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