two thumbs down

Serenade of the Seas Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 38

Overall rating:

2.9 out of 5
Serenade of the Seas

11 Night Southern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: March 19, 2018

Ship: Serenade of the Seas

Cabin type: Balcony

Cabin number: 8648

Traveled as: Large Group

Reviewed: 6 years ago

Review summary

I would not sail this itinerary again nor would I go back on this class of ship.

Embarkation

1 out of 5
Although I got to the port in plenty of time, I had to carry my own luggage aboard. I was travelling with 5 other guests, the cabins they booked (and reserved per their reservation documents) were not the cabins they were assigned onboard.

Ship experiences

Food and Dining

2 out of 5
Main dining room waiter was horrible! besides feeling comfortable enough to tell me how to parent my child, not once could he get our orders correct. We were brought dishes we did not order regularly and were not brought food items we were asked for. The food in the MDR was consistently too salty or it was bland.

Onboard Activities

2 out of 5
Really not much to do considering there were 4 at sea days.

Entertainment

3 out of 5
musicians, DJ and band were good.

Service and Staff

4 out of 5
Our stateroom attendant was incredibly attentive and personable. The shore excursion supervisor was incredibly accommodating when I had to cancel a tour 2 hours before it started, BUT the tours we booked were less than stellar. Too expensive for what the tour included, the drivers were not professional and there was poor time management.

Ship Quality

3 out of 5
Our cabins were dirty, the ship overall was not as clean as what I have come to expect on an RC cruise (this was my 16th).

Cabin / Stateroom

2 out of 5
beds were comfortable, cabin was mostly clean. balcony door was riddles with greasy fingerprints (black grease), curtains were tattered and shredded.

Ship tip

choose a bigger ship!

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Ponce, Puerto Rico

1 out of 5
horrible. nothing to see. would not entice me back if it was a port of call on another cruise itinerary

Basseterre, St. Kitts

3 out of 5
not memorable

Castries, St. Lucia

4 out of 5
great tour, beautiful place and friendly people.

Bridgetown, Barbados

5 out of 5
would consider booking 2 weeks at a resort. Fantastic beaches although the locals were not too friendly.

St. George's, Grenada

3 out of 5
nice, but driver of the tour had poor management - out of 5 hours we only spent 20 minutes at a beach and had to remind him what time we had to be back at the ship.

St. John's, Antigua

3 out of 5
beautiful port, beautiful beaches and friendly locals.

Disembarkation

5 out of 5
quick, efficient & organized.
Was this review helpful? 38

11 Comments

cruiser262    6 years ago

Look closer this is a carnival cruiser putting down on RC

cherylene1    6 years ago

You never know what kind of mindset people are in. Lost the dog or whatever.... We had a great time.😀

cshorlock    6 years ago

In one statement you said your stateroom was very dirty in the next section you say it was clean? I don’t buy you were there on time if you had to carry your luggage. Let the maitre de know there is a problem with you table service and I assure you something will get done. Seems like a lot of complaining when most reviews are positive.

Sunshinecruise    6 years ago

This ship is amazing beautiful clean and allot of fun and the people who work on this ship is amazing friendly and sweet they become apart of your family after a cruise

Sunshinecruise    6 years ago

I have family and friends that work on this ship they work for hours just to make your experience amazing so please be respectful

dnguyen    6 years ago

I wonder what made this cruise so poor in comparison to the other 15 you tool and enjoyed. Thats what is scary about cruising to me. If the staff is having a tough time, a reliable vacation itinerary can go bad quickly!

missnotanlines    6 years ago

I agree doc

doctorfager    6 years ago

I have been on Jewell, Brilliance and going on Serenade in Oct. We like the size. Easy to Navigate

tooty2    6 years ago

O my, what happened? Please expound..

ljmroczek    6 years ago

Why not?

DerekMire    6 years ago

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