Never Again

Serenade of the Seas Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 45

Overall rating:

2 out of 5
Verified Review
Serenade of the Seas

10 Night Southern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 23, 2016

Ship: Serenade of the Seas

Cabin type: Balcony

Cabin number: 8514

Traveled as: Couple

Reviewed: 7 years ago

Review summary

 

Their bottom line was all that mattered. Squeezed every nickel out of you. The rooms were uncomfortably small. The sofa was smaller than a love seat. Barely enough room to walk around the bed. We had what was called a Jr. Suite. We were falling over each other at all times. The bed was uncomfortable. A thin mattress (probably not more than 8 inches) set on a strange frame that some sort of spring situation. Stateroom staff were almost always unavailable. Where were they between 12:00 PM and 6:00 PM? If we left the room after 1:00 pm it would not be made up until the evening. Even Motel 6 provides bathroom amenities. Not RCL. No shampoo, conditioner, shower caps, robes, body lotion etc. How cheap can you possibly be? Internet was outrageously slow. Took 2-3 minutes to load a page. Even the computers in their business center. The soft drink package was a joke. They provided a mug that you had to go to a bar to fill. The problem is that the pool bars close early and all of the inside bars did no “fountain drinks.”  Had to go either to the disco above the top floor or the Casino to get “the mug” filled. No laundry room. Have to send clothes out and get charged an outrageous price for the laundry services. The dining room dress code was not enforced at all. People in shorts, tee shirts and flip flops were admitted even on formal nights. On formal nights the photographers were only present for a couple of hours early in the evening and then went away and came back at 10:00 pm for half an hour. There were very few photographers. We went for a photography sitting and were presented with picture packages, some costing a cool $5500.00! REALLY!!! Dining room staff was overwhelmed. They tried their very best under the circumstances. Way too many tables to even expect minimal service. The buffet closed early (9:00 pm) and again the service was horrible. The tables usually didn’t get bussed until we were gone. There was a small (tiny) facility that was open to midnight with a minimal menu. Basically hot dogs and pizza and again no fountain drinks to fill “the mug.” In addition the buffet often started closing an hour before the posted closing time so by time you were ready for dessert, there was nothing left to eat. The pools consistently closed earlier than the posted times.  The food was adequate but have you ever tried to open crab legs without a cracker. They had a cut in them but they sure can ruin a manicure. The Christmas decorations were minimal. Nothing decorated the table in the dining room, not even a cheap candle. When docking at the various ports we were docked way away from the towns, several times parked in freight docks. Had to take taxis to get into the cities. Other cruise lines were parked near and in the cities. Guess it’s cheaper for them to dock in a freight yard. We cruise quite frequently but this was our first and last cruise on Royal Caribbean and we have encouraged other people to avoid this cruise line. Those who have cruised before know the difference. If you have zero expectations it probably would be OK. They did get us there and back…

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

2 out of 5

Entertainment

2 out of 5

Service and Staff

11.Dining room staff was overwhelmed. They tried their very best under the circumstances. Way too many tables to even expect minimal service.

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
2.The rooms were uncomfortably small. The sofa was smaller than a love seat. Barely enough room to walk around the bed. We had what was called a Jr. Suite. We were falling over each other at all times. 3.The bed was uncomfortable. A thin mattress (probably not more than 8 inches) set on a strange frame that some sort of spring situation. 4.Stateroom staff were almost always unavailable. Where were they between 12:00 PM and 6:00 PM? If we left the room after 1:00 pm it would not be made up until the evening. 5.Even Motel 6 provides bathroom amenities. Not RCL. No shampoo, conditioner, shower caps, robes, body lotion etc. How cheap can you possibly be?

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Tortola, British Virgin Islands

2 out of 5

Basseterre, St. Kitts

3 out of 5

Roseau, Dominica

1 out of 5

St. John's, Antigua

2 out of 5

Philipsburg, St. Maarten

3 out of 5
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12 Comments

jilesgulf    7 years ago

IWe were on Serenade Dec 2-12 & had a TOTALLY different experience than you described. There was a brand new crew in the Windjammer that were still learning, but they did good overall. I don't think you were on the same ship we were on. I don't know what happened in your cabin, but not one thing that you described happening outside out of your cabin is true to my knowledge!

pdarksage    7 years ago

All these complaints from someone who cruises frequently, but doesn't have a single cruise on their profile. Nice try BarbaraJV....thanks for playing......

Nomad2007    7 years ago

We love rccl. We are diamond members and understand there are problems on every cruise. We never run into things we can't work around to enjoy our cruises. It's all about attitude. We hope you find an affordable cruise line to make you happy.

dannyboy312    7 years ago

I've been on 6 RCL cruises and I've never experienced anything close to what you describe. All work very hard, especially the room attendants. It's seems to me, that you're a person who's impossible to please. I've read your post twice and you had nothing positive to say. Zero. I'm sorry you had a miserable time, but I'm happy I don't have to worry about cruising with you on an RCL cruise, listening to you whine the whole time.

PammyJean    7 years ago

SO glad I wont have to worry about meeting YOU on my cruise. Also, Christmas may be your holiday but it's not everyone's.

andr    7 years ago

Barbara do you live in the real world or a fantasy one? Our experience, and that of countless others, has always been that the crew - especially the stateroom attendants - are exceptional at their jobs. Never read a review on RCL like yours before so perhaps stick with that other cruiseline for "royalty" that you went on previously.

royalcruisers    7 years ago

So did you book another one while onboard?

mpanky    7 years ago

mmmcksm, olldbob and canalview right on !!!

canalview    7 years ago

No cruise listed so no way of finding what fictitious cruise they are talking about.A better read than Harry Potter.Let us know when you have got the Rights.Who can we cast for the Leading Roles.happy cruising xxx

olldbob    7 years ago

have a word with the cruise lines they move the town clos©r to the docks

mmmcksm    7 years ago

Good decision to stay away. it will make those of us who enjoy rcl have an even more enjoyable cruise without someone who is so demanding and spoiled onboard. try carnival next time.

mpanky    7 years ago

Christmas ?? When was your cruise and what were your ports?

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