A nice cruise to interesting ports
Serenade of the Seas Cruise Review to Europe - Northern Europe
7 Night Norwegian Fjords (Copenhagen Roundtrip)
Sail date: May 13, 2017
Ship: Serenade of the Seas
Cabin type: Suite
Cabin number: 1092
Traveled as: Couple
Reviewed: 7 years ago
Review summary
The ports of call for this cruise were the main attraction. There are not many cruises that visit Norway. May is just the beginning of Spring and the weather illustrated that fact. At one of the ports many excursions had to be cancelled or modified because the roads were still closed due to snow fall. We had two spectacularly beautiful days and two cold rainy days. My only complaint concerns the excursions. The excursions, in general, seemed to be much more confused for this cruise than or any of the others I've been on. We signed up for three excursions in advance of departure, at least a month before. We were notified about a week before departure that one of the excursions had been cancelled and an alternative was suggested. When I went online to book the suggested alternative, it did not show up as a possible selection. For this port we waited to board and then went to the excursion desk onboard to choose an alternative. The person who was manning the excursion desk was positively rude to us. She ignored our presence for about five minutes and when she finally acknowledged us she was less than helpful. We did choose an alternative excursion. Upon boarding the ship we received information that another cruise had been cancelled because of road closure. We did not choose an alternative for this one. The night before the third excursion was scheduled we received a voice mail message on our cabin telephone informing us that excursion had also been cancelled. We ended up with only one excursion for the four ports of call. That was disappointing.
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1 Comment
cece1951 7 years ago