Too Many staff members do not smile and only care about their task for Tip Tip Tip.
Serenade of the Seas Cruise Review to Europe - Northern Europe
10 Night Scandinavia & Russia (Copenhagen Roundtrip)
Sail date: May 03, 2017
Ship: Serenade of the Seas
Cabin type: Inside
Cabin number: 4537
Traveled as: Couple
Reviewed: 6 years ago
Review summary
11 days is a nice cruise duration. It also can be exceptionally frustrating if issues that are not good are not quickly addressed. The "Stateroom" was the size of a walk-in closet. The Bed was so short my legs were hanging over and mattress was incredibly uncomfortable. Everything on and about this cruise ship line was focused on a 100% ALA-CARTE menu. Meaning they wanted to make you spend loads of money once you got onboard. Nothing and I do mean nothing was FREE on this ship. I asked to print out my boarding pass only quick and simple right ?They refused saying you must pay $20 to buy THAT SERVICE for one day. One time I needed to write something down. So i asked the Guest Services for a pen and piece of paper. (LOL) They said they would write it down for me as they could not allow me to keep the pen. There were at least five other stories that can be mentioned all centered around the same point. The people at least in my eyes on this ship. They are trained to be task oriented and Tip conscientious. One persons perception. But if you have paid 100% for your vacation. And were never explained that the ship has an ala-carte menu. That would be an expectation not meet. Thus I did Challenge and question Royal Caribbean on all the snafus that had occurred. Their answer to me was "We" did our job. Your expectation was not meet. Really poor attitudes in their customer service department in Miami. Person I spoke with yesterday told me she would intake info. Then document, Then offer to a higher level for arbitration. Was on phone for 92 minutes. Explained every issue in detail. She was telling me oh my thats terrible. They should never have done it that way. At end of conversation she tells me that there will be no further challenges or offerings. If anyone wants to enjoy themselves. Buyer beware.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
The ship needs some work to be updated. Upper decks were often slippery. Best tip I would offer is if you choice to book an excursion pick the morning time.
Ports of call
St. Petersburg, Russian Federation