At sea - Great! Portside - not so much!
Serenade of the Seas Cruise Review to Caribbean - Southern
10 Night Southern Caribbean (Ft. Lauderdale Roundtrip)
Sail date: February 24, 2017
Ship: Serenade of the Seas
Cabin type: Suite
Cabin number: 1598
Traveled as: Couple
Reviewed: 7 years ago
Review summary
The cruise itself was well above average with great food, good entertainment and a crew, from the Master/Captain through every member we encountered, outgoing, helpful and extremely friendly. Could not find fault anywhere. But then there was the port-side operations. Embarking, there was a problem with the generation of the photo element of the sea pass cards which resulted in a long line (and delay) waiting to have each passenger's picture taken. Then at debarkation, my bags were finally delivered nearly an hour after the scheduled time (and my wife's) which was bad enough but worse, it gave me time to watch how the baggage "handlers" treated the bags coming off of the karts used to move the bags from the ship to the baggage retrieval area. Bags were pulled off the top of the karts and allowed to drop on the floor with no regard as to contents. I was not the only one to have bags delivered (or lost) so this is apparently not an isolated incident. But all-in-all I would do it again but hopefully not from this port.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Ft. Lauderdale (Port Everglades), Florida
Tortola, British Virgin Islands
3 Comments
jilesgulf 7 years ago
doreenandgreg 7 years ago
islandqueen 7 years ago