At sea - Great! Portside - not so much!

Serenade of the Seas Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 25

Overall rating:

5 out of 5
Verified Review
Serenade of the Seas

10 Night Southern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: February 24, 2017

Ship: Serenade of the Seas

Cabin type: Suite

Cabin number: 1598

Traveled as: Couple

Reviewed: 7 years ago

Review summary

The cruise itself was well above average with great food, good entertainment and a crew, from the Master/Captain through every member we encountered, outgoing, helpful and extremely friendly. Could not find fault anywhere. But then there was the port-side operations. Embarking, there was a problem with the generation of the photo element of the sea pass cards which resulted in a long line (and delay) waiting to have each passenger's picture taken. Then at debarkation, my bags were finally delivered nearly an hour after the scheduled time (and my wife's) which was bad enough but worse, it gave me time to watch how the baggage "handlers" treated the bags coming off of the karts used to move the bags from the ship to the baggage retrieval area. Bags were pulled off the top of the karts and allowed to drop on the floor with no regard as to contents. I was not the only one to have bags delivered (or lost) so this is apparently not an isolated incident. But all-in-all I would do it again but hopefully not from this port.

Ship experiences

Food and Dining

5 out of 5
Great assortment of options in the Windjammer

Onboard Activities

5 out of 5

Entertainment

3 out of 5
Several of the acts were among the best we have seen but the ship's cast was not quite at the same level

Service and Staff

Great crew

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Well maintained and stocked throughout the cruise. Superior attendant in Arnold Nicholson

Ports of call

Ft. Lauderdale (Port Everglades), Florida

1 out of 5

Tortola, British Virgin Islands

3 out of 5

Basseterre, St. Kitts

3 out of 5

Roseau, Dominica

3 out of 5

St. John's, Antigua

5 out of 5

Philipsburg, St. Maarten

5 out of 5
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