Serenade of the Seas Cruise Review to Caribbean - Southern

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
2

3 out of 5

Cruise on Serenade of the Seas 12/14--12/23

Sail Date: December 14, 2015

Reviewed: 11 months ago

Traveled As: Couple

Room Type: Inside

I'd like to offer you some constructive suggestions for your Customer Service personnel and your Guest Services desk. They both are in need of 'further training,' especially in the category of Smiling and Courtesy. There is quite a 'I'm better than you' attitude AND a 'you're wasting my time' air about them. They really need to remember that they are 'there for the people cruising,' not the reverse. ALSO, there was an incident that was handled VERY POORLY in the Chops restaurant.(Apparently, a person on the Cruise wasnt able to get into Multiple rooms with their room pass. Instead of asking the person to step outside the Restaurant, there was a heated exchange INSIDE!!! Three different personnel on FOUR successive visits inside the Restaurant argued with this Patron, disturbing everyone's meals! Very poorly handled!)

As well, our bed in room#4045 was extremely hard and barely usable. We could manage with the bed, and if assured that the Customer Service and Guest Relations personnel would seriously improve, we would consider returning. However, at this stage I would recommend that my friends NOT Cruise on this Ship!!

Cabin / Stateroom
Everything about the room was excellent except the BED. We found it very 'hard and unforgiving.'
Our stateroom person, Sheridan, was terrific. Continually upbeat and helpful.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Entertainment
Show entertainment was Fair
Service and Staff
Ioulian Nikolof and Sergio Ramos Diaz in the REFLECTIONS restaurant were Great. Also, Sergio was fantastic in the Windjammer. Ursula Salmienta, in Giovanni's restaurant was excellent.
Food and Dining
Food in the Windjammer and Reflections was only Fair. If this is done on purpose to 'drive' cruisers into your Specialty Restaurants--you've succeeded.

Tip

Improve your Customer Service and Guest relations. Have them 'ditch the attitude. I found them to be pompous and rude.
However, the 'wait staff' and servers/bartenders couldn't be more helpful and courteous.



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