Serenade of the Seas Cruise Review to Transatlantic

Third Mate

7+ cruises


Helpful Votes

3 out of 5

Good, but not great

Sail Date: April 24, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Oceanview

Well, perhaps my expectations were beyond realistic for this cruise. Six days of sailing, then seven fabulous ports. What could be bad? Nothing. Except this cruise was just a little "off." For starters and, of course, not Royal Caribbean's fault, the weather was awful. Cold, windy, all the way across and in every port. We never had an opportunity to sit on deck, to enjoy the sun, to swim, to rock wall climb, and the like. For another, the ship was unprepared to offer its guests critical information we needed about the ports themselves. For example, maps were not provided consistently that showed where the ship docked, what transportation was available from those docks to the city, and the cost and frequency of that transportation. When guest services was asked, we were told that maps were available when we got off the ship. Well, I like to plan my day in port the night before. That was very difficult to do. Such an inconvenience did not seem to bother guest services, who remained aloof from guest distress. Another example--guest services could not tell us the Swedish currency equivalency to the dollar. Come on, now. Nor could they provide us with Danish currency, even though our last port was Copenhagen. Guest service personnel really needed a course in extraordinary customer service.

Food was good, not great. Food service personnel were very attentive and helpful, though. Entertainment was good, not great, except for the orchestra, which was excellent, and a guitar player named Segundo, who was brilliant. We saw two good comedians the first two nights out, and then never saw them again. What happened to the adult comedy show they could have performed on those nights? There was little activity going on in the evenings. Five movies shown over and over again on a fifteen day cruise. Really?

So, the cruise did not live up to my expectations.


Ship Quality
Serenade is looking a little seedy. For example, the sitting area around the main area of the ship--the Centrum--had couches that needed serious cleaning, rips in the leather seating. Deck 4 had a noticeable mildew odor.
Food and Dining
Not a lot of variety at breakfast or lunch. Meh.
Cabin / Stateroom
Service and Staff
Maximo, our waiter, just terrific.
What there was of it was fine. Lacking in late night entertainment.
Onboard Activities
Destinations and Excursions
Tours were expensive. Very little assistance for guests not taking tours. Enrichment speaker was entertaining, not enriching, regarding the brass tacks of the port.
Cobh (Cork), Ireland
Portland (Weymouth), England, Uk
Trip to Stonehenge was 10 hours, most of which was on a bus. Tours were quite expensive.
Cherbourg, France If you are looking to buy an umbrella from Cherbourg (see movie), be prepared to spend $165 or more! If you debark on a Monday, the shops are mostly closed. Bigger stores open in the afternoon, something guest services should have told us, but they didn't.
Zeebrugge (Bruges), Belgium Gorgeous city. Take the canal ride, but save your tour money and book the ride when you get into the city.
Amsterdam, Netherlands You can spend 2-3 hours or more at any one museum (Riks, Van Gogh, etc.), but you probably can't do more than one for the amount of time you have in Amsterdam. Use your time wisely.
Goteborg (Gothenburg), Sweden Okay port.
Copenhagen, Denmark We docked in a container port, far from the city. Taxis are very expensive.


Research the ports yourself. Bring copies of the research with you, or prepare for a substantial additional charge for internet connection. Bring a lot of warm clothes. Average on deck temperature for this crossing was 39-46 degrees and very windy. Bring a small sturdy umbrella.

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