Serenade of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

2-3 cruises


Helpful Vote

1 out of 5

Horrible service

Sail Date: January 17, 2015

Reviewed: 2 years ago

Traveled As: Family (young children)

Room Type: Oceanview

thThe staff on this cruise was dismal. They all seemed to hate their jobs and I one took accountability for anything. The simplest request was met with "that's not my job, go find someone else". Overall staff members were rude made this cruise a nightmare!

The food was below average. Not much variety in the windjammer and the dining room food was sometimes cold or overcooked. I experience much better food on my last Carnival cruise.

The port of Falmouth, Jamaica was not that great. They had a shopping area and outside of that people were very pushy and kept trying to grab me and take me into their shops. They kept trying to sell us drugs and it was very unkempt. I did love Grand Cayman but would highly suggest going on one of the many other boats that go there.

The kiddie pool was a joke. The water slide is only open a few hours a day and the "attendant" does nothing. There was a mushroom growing out of the pool and she didn't care at all.


To top it all off the power went out in the front section of the ship on our second to last day aboard and stayed that way until we got off. No apologies from Royal Caribbean despite having no lights, no power and no air in our cabin.

I will stay far away from Royal Caribbean.

Ship Quality
Most public areas were clean but the kiddie pool was in disrepair
Food and Dining
Not much variety.
Cabin / Stateroom
Mold in the bathroom. Dirty mattresses.
Service and Staff
The staff was rude and made no efforts to help for simple questions.
One word: boring. I have been on ships with much better shows and more variety. Most of the time the only thing happening on the ship was $23 per card bingo.
Children's Programs
Onboard Activities
Boring. Not much variety
Destinations and Excursions
New Orleans, Louisiana
The port was confusing. Took us a while to figure out where to go
Falmouth, Jamaica
Outside the gate it was dirty and the vendors were aggressive!
George Town, Grand Cayman
Love this port. Beautiful beaches, wonderful people, lovely shops!
Cozumel, Mexico
If you are buying trinkets, buy them here. They are super cheap

Was this review helpful? 1

1 Comment

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top