Great Service but Ship Needs Updating

Serenade of the Seas Cruise Review to Caribbean - Western
Experience: 2-3 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

3 out of 5
Verified Review
Serenade of the Seas

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail Date: January 17, 2015

Ship: Serenade of the Seas

Cabin Type: Oceanview

Cabin Number: 3122

Traveled As: Couple

Reviewed: 3 years ago

Review Summary

I had sailed on Freedom of the Seas 18 months ago, the only Royal cruise I've tried.  I have sailed on Carnival once.  I will start with the CONS- so I can end on a good note- This ship badly needed a reno, especially in the Reflections Dining Room which had brown paneling on the walls.  There was an odor from the carpet around some of the elevators.  The food was mediocre in the dining room, a real disappointment compared to the food on the Freedom.  The entertainment also was not as good as on Freedom, only because the cruise director seemed bored, the Centerum which hosted many continual events often reeked of smoke from the casino on the middle floor, and the comedian was NOT funny.  However, the singer/dancers were top notch, the orchestra fantastic, and the ventriloquist they had made us laugh until we cried.  (I can't remeber his name) 

The PROS- The service, however, was excellent in all areas of the ship.  Our waiter was so willing to make everything a great experience for us even doing "tricks" at the end of some of our meals (balancing acts, "magic" tricks).  Our stateroom attendant was also super, actually calling each of us by our first name everytime he saw us in the hall (and sometimes we were with 2 other couples)!   The rooms were clean and we got an excellent rate for our room that had an oceanview.  The bathrooms on the ship were also clean.  Some of the entertainment was superb as mentioned, others not so much.

I would not give up on Royal, but I would not sail on this ship again.

Ship Experiences

Food and Dining

3 out of 5
Service beyond expectation. Food was not as fresh as I experienced on another Royal ship

Onboard Activities

3 out of 5
The only one I went to was the wine tasting and the host was extremely knowledgeable


3 out of 5
The cruise director seemed burnt out with his job, but maybe it was because the previous one on The Freedom was so funny he couldn't compare. The comedian on the last night on the ship was not funny and several eople walke out. The other events were good to superb.

Service and Staff

Raymond was our extraordinary waiter (and his assistant in training from Singapore was the sweetest girl you will ever meet) and our stateroom attendant surpassed expectations (I did not understand his name I'm sorry)

Ship Quality

3 out of 5
Needs renovation as described

Cabin / Stateroom

5 out of 5
Clean. Great service

Ship Tip

Do buy at the shops owned by Royal, especially in Jamacai, because the prices will be better. You may pay more for the excursions offered by the ship, but you have the peace of mind they are safe and they will make sure you are on it and wait for you if needed.

Ports Of Call

New Orleans, Louisiana

3 out of 5
New Orleans is famous for Bourbon Street. When you go there keep your money close! Also, we found a place to park our 12 passenger van for $84/week close to the port, but make sure it is safe and secure where you park! New Orleans crime rate is very high.

Falmouth, Jamaica

3 out of 5
It is an island where scamming is the mode of operatus. Beware!

George Town, Grand Cayman

5 out of 5
Beautiful trip on a Catamaran to snorkel by a reef and sunken ship. The instructors were funny but still professionsl. The drink offered on the trip back was yummy and worth the money! We powered out and sailed back, which is a beautiful thing to see the full sails of a large Cat.

Cozumel, Mexico

5 out of 5
We took a submarine along a reef- wonderful experience and the instructor really knew his stuff and had a passion to teach it.
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