Serenade of the Seas Cruise Review to Caribbean

Contributor Level: Purser

7+ cruises


Helpful Votes

1 out of 5

Bad cruise experience

Sail Date: December 12, 2013

Reviewed: 3 years ago

Traveled As: Couple

Room Type: Oceanview

The on board credit and restaurant credit was non existent and having proof in writing wasn't good enough went to customer service 4 times and I finally had to call the travel agent but to no avail-customer service was no help at all this is the 2nd royal Carribbean cruise that I went on and the on board credit was incorrect and then you have to give them proof which I had but the proof in writing but that wasn't enough.  My wife and I cruise a lot and I have never had any problem with my on board credit with other cruise companies except with royal Carribbean they need to send a secret employee to carnival and see how to do it correctly

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Children's Programs
Onboard Activities
Destinations and Excursions
New Orleans, Louisiana
Key West, Florida
Labadee (Cruiseline Private Island)
Falmouth, Jamaica
Don't go to royal Carribbean red stripe beach it's not worth $28.00 per person it should be free
George Town, Grand Cayman

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