Bad cruise experience

Serenade of the Seas Cruise Review to Caribbean

Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

1 out of 5
Verified Review
9 Night Caribbean Adventure (New Orleans Roundtrip)
Sail Date: December 12, 2013
Ship: Serenade of the Seas
Cabin Type: Oceanview
Cabin Number: 3518
Traveled As: Couple
Reviewed: 4 years ago

The on board credit and restaurant credit was non existent and having proof in writing wasn't good enough went to customer service 4 times and I finally had to call the travel agent but to no avail-customer service was no help at all this is the 2nd royal Carribbean cruise that I went on and the on board credit was incorrect and then you have to give them proof which I had but the proof in writing but that wasn't enough.  My wife and I cruise a lot and I have never had any problem with my on board credit with other cruise companies except with royal Carribbean they need to send a secret employee to carnival and see how to do it correctly

Food and Dining

1 out of 5

Onboard Activities

3 out of 5


3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

5 out of 5
3 out of 5
3 out of 5
Don't go to royal Carribbean red stripe beach it's not worth $28.00 per person it should be free
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