Bad cruise experience
Serenade of the Seas Cruise Review to Caribbean
9 Night Caribbean Adventure (New Orleans Roundtrip)
Sail date: December 12, 2013
Ship: Serenade of the Seas
Cabin type: Oceanview
Cabin number: 3518
Traveled as: Couple
Reviewed: 10 years ago
Review summary
The on board credit and restaurant credit was non existent and having proof in writing wasn't good enough went to customer service 4 times and I finally had to call the travel agent but to no avail-customer service was no help at all this is the 2nd royal Carribbean cruise that I went on and the on board credit was incorrect and then you have to give them proof which I had but the proof in writing but that wasn't enough. My wife and I cruise a lot and I have never had any problem with my on board credit with other cruise companies except with royal Carribbean they need to send a secret employee to carnival and see how to do it correctly
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Labadee (Cruise Line Private Island)