A nice trip
Serenade of the Seas Cruise Review to Caribbean - Southern
Cabin Type: Balcony
Traveled As: Family (older children)
Reviewed: 6 years ago
Review SummaryDisorganized when checking in. No staff to welcome us, so they can guide where to find our cabins. I have to correct charges regarding gratuities. Gratuities should only be given if services were met, and customers are satisfied.
RCTV hard to read charges on screen. If credits were applied. Explorations staff on Sunday morning, does not know, how to prioritize customers to help. He is helping people who were supposed to be in line for guest services. Very disorganized.
Food and Dining
Some waiters from windjammer cafe are waiting to be called to empty used tables. There's no head waiter around, watching them,
when it is not busy. Experienced it during at lunch, while others were out on excursions. They were just chatting next to the kitchen. Got tired of food after 4 days of cruise for breakfast. No variety.
My family enjoyed, formal dining, and nightly dining experience. Our waiters were great. Good company and they treated very specials. Our request for a special dish to be made, were successful. Good services.
Photographer took poor quality pictures on our formal dining. Pictures of my kids were out of focus. Photographer took our pics before the formal dining, didn't help us on how to pose properly. Some pics are bad quality. When I saw some pics were bad, I didn't bother paying for
Service and Staff
Cabin / Stateroom
Ports of Call
Don't Miss: Don't miss - Jacko Falls, the best sites.
Don't Miss: Don't miss - Megan's bay - snorkeling sites
Pros: Staff in the cruise ships
Cons: Odor smell in the bathrooms, hallways are dusty