Serenade of the Seas Cruise Review to Alaska - Inside Passage

Contributor Level: Deck Hand

Experience
2-3 cruises

Review
1

Helpful Vote
1

3 out of 5

Good Cruise - Lousy Travel Agent

Sail Date: August 29, 2009

Reviewed: 6 years ago

Traveled As: Couple

Room Type: Balcony

The captain was very skilled. He maneuvered the ship into amzing spaces for amazing views of Sawyer Glacier. The ship itself was nice but needed better maintenance. Several of the elevator call buttons did not work. There was only one hot small tub in the adults swim area and it was lukewarm, not hot.

Pros: Weather in Alaska was perfect. Tracy Arm Fjiord amazing.

Cons: Dealing with the uncooperative incompetence at Vacation Outlet

Recommends Serenade of the Seas? Yes!

Ship Quality
Accessibility was designed into the ship and then they put carpet everywhere. It is very tiring to use a manual wheelchair on carpeted surfaces for a week. Again, maintenance. There were very nice accessible restrooms all over the ship but the "in use / door locked" light did not work on several of those accessible restrooms.
Food and Dining
Food and service were excellent in the specialty dining rooms. Food and service were acceptable in the "my time" main dining room. Food and service were mediocre in the on-your-own buffet dining room.
Service and Staff
Stateroom and dining room staff were great; there was one outstanding person in the photo store. Most of the rest of the staff were lethargic and seemed to need a vacation themselves, or maybe just a swift kick.
Cabin / Stateroom
We paid for a wheelchair accessible balcony room. The room was great. (But there was an extra easy chair in the room that they refused to take out which meant that I had to spend the week moving the dang chair out of the way of my wheelchair; unnecessary inconvenience.
Juneau, Alaska
We actually needed a full day in this port. The ship left at 2:30.
Don't Miss: Float plane tour over the ice fields and glaciers
Skagway, Alaska

Don't Miss: White Pass and Yukon Railroad
Icy Strait Point (Hoonah), Alaska
Juneau, Alaska
We actually needed a full day in this port. The ship left at 2:30.
Don't Miss: Float plane tour over the ice fields and glaciers
Icy Strait Point (Hoonah), Alaska
Skagway, Alaska

Don't Miss: White Pass and Yukon Railroad


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