Safe but not too great

Item: Ruby Princess
Rating: 2.5
Author: boynton7

Ruby Princess Cruise Review to Caribbean - Western

boynton7

Contributor Level: Second Mate

57 Days Till Next Cruise

Cruises: 7+ cruises

Reviews: 11

Helpful Votes: 164

Overall rating:

2.5 out of 5

7 Night Western Caribbean With Mexico (Galveston Roundtrip)

Sail date: April 02, 2023

Ship: Ruby Princess

Cabin type: Inside

Cabin number: L228

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

We were safe. I understood two cancelled ports. Service was severely lacking. Guests services gave incorrect information. Food was ok, not good. Other guests were really fun to be with.

Embarkation

5 out of 5

Quick, friendly.

Ship experiences

Food and Dining

2 out of 5

Ok, no better than ok.

Slice Pizzeria

1 out of 5

Poor quality, no flavor.

International Café

2 out of 5

Food was ok. Service was hit and miss.

THE MIX

1 out of 5

Told us to to to buffet for water.

Onboard Activities

2 out of 5

Lotus pool closed 5 days, not enough seating for sea days considering 2 cancelled ports.

Guest Services

2 out of 5

Gave incorrect information.

Lotus Pool

1 out of 5

Closed 5 days. Not enough seats. Deck not overseen well.

Entertainment

2 out of 5

The only two stage shows we liked were: Kevin Brando, fabulous entertainer. And Jason Neistadt who was pretty good but crotch grabbing.

Princess Theater

2 out of 5

Poor comedian, poor entertainment brought in from Houston. See previous comments on what was good.

Service and Staff

2 out of 5

Steward did minimum, room was dusty upon arrival and still dust upon departure. He walked in on us without knocking, I was undressed. Horizon buffet servers did not serve about 50% of our visits and once told us we could fill our own cups. Mix bar told us to go to Horizon for water. Decks were often littered, even 1st thing in the AM. Deck hand on Lorus area left chairs all shoved together after rain on a sea day. Order now in app stated 30 minute wait, took 2 hours twice.

Ship Quality

2 out of 5

Ship is old and not fresh. Care not taken. No overnight cleaning of decks was obvious. Too little shade, too few seats.

Cabin / Stateroom

2 out of 5

Cabin was comfortable. AC worked well except at night. Door plate for bathroom required 8 screws, only 4 present and it was loose