Below our expectations; very disppointed

Ruby Princess Cruise Review to Mexico

Cruises: 7+ cruises
Review: 1
Helpful Votes: 45

Overall rating:

2 out of 5
Ruby Princess

5 Night Baja Peninsula Getaway (Los Angeles Roundtrip)

Sail date: April 24, 2017

Ship: Ruby Princess

Cabin type: Oceanview

Cabin number: E201

Traveled as: Couple

Reviewed: 7 years ago

Review summary

We have been to 10 cruises in the past; via Royal Caribbean, Carnival, NCL and Holland America to Inside Passage Alaska, Panama Canal, All Caribbean Lines, plus, Mexico Baja and Riviera. 

 

Our impressions of Princess was thought to be Higher Category Cruise Line compares to other low to mid range Cruise Companies; 

 

Unfortunately, our FIRST experience with Princess was quite disappointed; In fact, this Cruise was way below our expectation.

 

Here just listed few things to make our points. 

 

1- This Cruise Ship was rocking so much from the moment it sets sail; it got worse on 4th & 5th day, we both got Sea Sick; we realized the water was very choppy due to high winds, it was very difficult to walk around without holding the railing, we were afraid of falling; however, we did not hear any broadcasts on safety warning, nor wind condition updates; many guests were complaining about it. We NEVER felt this bad with other Cruise Lines, and there was No Communication with guests at all! 

 

2- Found left over food in fridge from previous cruise on 1st day; and the Shower Curtain starts to stink so bad like Mildew on 2nd day; we had to request to clean the Fridge and changed clean curtain. 

 

3- The Formal Dinner was on the 2nd day, it was printed so SMALL on the Daily Paper that we did not even see it until later; 

We did ask one Cabin Stewart, he said he too did not see on the paper and told us might not have Formal Dinner on 5 nights Cruises; 

It was awkward when we shared table with Formal Dressed guests at Any Time Dining ( this was the only choice upon booking) 

 

We were surprised the One and Only Formal Dinner was not broadcasted on PA nor TV. How could Princess promote Formal Photos? 

 

4- At 12 noon on the 3rd day Cruise, just before ashore to Cabo; there was only one buffet opened; (2nd Buffet due to open in 30 min) 

It was very crowded, long lines; with people going every directions which posted Safety Hazards. 

 

5- Many dishes at the Buffet were same everyday; Very few seafood selections. 

 

6- On 4th day at 815pm, Walnuts at Salad Bar were emptied; I asked for refill; 30 mins later, the bowl was still emptied. Buffet scheduled to open till 11pm. 

 

7- We were watching Movie LA LA LAND, the screen disappeared suddenly; no one bother to explain what happened. Many guests waited; after a while, we all left in disappointment of not knowing the ending. 

 

8- What happened to the Lobster Dinner on Cruise Ship? There was no Lobster Dinner night on this Cruise; and it was not even on the Menu of Specialty Dinning such as Crab Shack Seafood Resturant that requires guests to pay additional fee. 

 

9- Evening Entertainments held at the Princess Theater was supposed to be the Main Show every night, but, it was cheaply planned. There was no Welcome production Show except one man Comedy on the 1st night. We never met Ship Captain, nor other Ship officials on stage like other Cruise Ships did. There was no Farewell Show either, except Musical Magic performance. No one thanks guests on board and no one wish guests a safe journey home. 

 

The only thing good about Princess was Embark and Disembark process were pretty quick and easy; 

Other than that, this Cruise was worse than Carnival, which we thought were lower category than Princess. 

 

And now, we are really concerned about our next Princess Cruise to North Bound Alaska for next month; which was paid in full and non refundable if cancelled.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Left over food in fridge, Shower Curtain stinks like Mildew.

Ship tip

We emailed Customer Replation at Princess Cruise about our recent experience; no one replay.

Ports of call

San Pedro (Los Angeles), California

3 out of 5

Cabo San Lucas, Mexico

2 out of 5
Was this review helpful? 45

7 Comments

mamarosanne    7 years ago

I'm wondering if you checked the Princess Patter newsletter everyday for information? Also, there's a lot of information on the t.v. on the Princess Channel.

cruznfun    7 years ago

was on Ruby for 8 days for NYE and again 2 weeks ago. This was our 3rd time on Ruby. No issues. Sorry you didn't enjoy her.

cece1951    7 years ago

Try Celebrity. They are classy.

Skywatcher    7 years ago

Been on Island Princess for a 10-day Alaska Adventure and it was flawless! Took Ruby Princess in January up and down the California/Mexican coast at the start of the seriously bad storms in California and the ship didn't rock. We had to get in a day early because of the bad storms and we were informed at every turn. I did notice however there were several people not happy and said they were not informed of the changes. . . I know they were. They just didn't listen to the announcements. Ruby's a nice ship and we didn't experience any of that you mentioned and our standards are high (which is why we only cruise Princess in a minimum mini suite). Everyone is untitled to have a bad day(s) . . . Yours just happen to be in succession.

jamesiii    7 years ago

sounds like you need to book with Disney Cruise

martyarmi    7 years ago

We have 3 more already booked with Princess.

martyarmi    7 years ago

Been on 4 princess cruises, never had those problems. I hope your Alaska cruise is great, Ours was.

Other reviews of this sailing