Ruby Princess Cruise Review to Mexico

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
0

3 out of 5

Quick Getaway

Sail Date: September 22, 2016

Reviewed: 2 months ago

Traveled As: Couple

Room Type: Oceanview

My first cruise two years ago on the Regal Princess for 7 days in the Caribbean may have set the bar too high. The Ruby Princess had loads of similarities anywhere from Italian themed décor to deck names and dining options. But this time the crew seemed 'green' and a little less amiable. The (no fee) dining rooms served mediocre fare though the wait staff was pleasant and prompt. Meanwhile the Horizon Café (cafeteria) had better grub. But their organization of stations was inadequate creating long lines for hot items. The standard activities and entertainment were offered. The shows were filled with talented actors though one ventriloquist comic bombed. And the process of heading to shore via tenders on Catalina was mayhem. Still the weather was nice and the trip relaxing. Boarding the ship was well organized and quick. And Ensanada proved to be a simple waterfront town worth a look.  

Cabin / Stateroom
We missed the extra room of a balcony cabin but it was adequate. We did have to call to have our shower drain unclogged the first day. Does anyone check these things between cruises. The same thing happened when we sailed on the Regal Princess in March 2015. The cabin steward did a good job.
Embarkation and Disembarkation
Fabulous job boarding the ship in L.A. The ridiculous lines returning seemed unnecessary if people were managed differently. Seems the staff likes to throw protocol to the side when passengers start whining.
Ship Quality
Destinations and Excursions
The disorganization of accessing tenders at what should be peak hours was evident. The lead person seemed to inexperienced to handle anxious and impatient passengers. We enjoyed the ambiance of Catalina & Ensanada all the same. I think having passengers get reservations for sailings (say between 9am and 10 am, etc.) might motivate passengers to go earlier and not create a glut during peak hours.
Onboard Activities
Some of your 'TV shows' are great.
Children's Programs No kids with us
Entertainment
Overall your productions are filled with talent. Joe Yannity was an absolute riot. But the ventriloquist didn't know his audience and bombed.
Service and Staff
Our waiter in the Wheelhouse lounge was bright spot among bland staff.
Food and Dining
Having two dining rooms serve the same menu was disappointing. The entrees seem to lack imagination and heat. Your food in Horizon Court was often better simple because it was served hot and fresh.

Tip

Lower decks like Emerald experience less sway of ocean swells when you're in open waters of the Pacific. Important if you're sensitive to motion.



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