No smooth sailing on the Royal Princess
Royal Princess Cruise Review to Europe - Western Europe

12 Night British Isles (Paris Roundtrip)
Sail date: April 30, 2018
Ship: Royal Princess
Cabin type: Suite
Cabin number: A735
Traveled as: Couple
Reviewed: 2 years ago
Review summary
A very rocky start, which we had hoped would be smoothed over, but alas no one on the ship cared enough to address the issue. We sought out the assistant hotel manager who had to be lead to do anything to compensate for many errors made on behalf of her staff and Princess. We were never welcomed or made to feel at home. We preordered bathrobes, but had to ask for them on the ship. What is the point of the cruise personalizer if the items requested are not presented? I paid for an anniversary package months before boarding, but was told we did not have one. I had to show the receipt, and then they set it up for the day we disembark! If I had not asked about this we never would have received it, but were charged quick enough. We attended (paid for) a wine tasting, and my husband's seat did not receive the plate of hors' duerves. Attention to detail was lacking. After ten minutes a plate was brought, but did not have everything the other plates had. And as I previously mentioned we were given cruise cards valid for one day, which prevented us from leaving the ship without a lengthy trip to the staff desk to get new cards. I will also mention here that the letters we received were addressed to another couple and ourselves. I felt obliged to ask and make sure we were not paying taxes and tips for this phantom couple. Attention to detail. We enjoyed the ports very much, as well as the ship itself, but the staff left us feeling under appreciated and welcomed. We are hoping it is the Royal ship and staff and not across the Princess line. We sailed on the Crown Princess to Alaska three years ago and do not remember any of this type of behavior. We remember everyone knowing our name and treating us with respect and appreciation.Embarkation
Ship experiences
Food and Dining
Vines Bar
Always had lovely music.
Crown Grill
Truly enjoyed the food and staff.
Onboard Activities
Casino
I love that Princess doe snot charge you a fee for gambling like Norwegian does.
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Chose another ship. The staff needs retraining and a course in hospitality.
Ports of call
Le Havre (Paris), France Did not visit port
St. Peter Port, Guernsey, Channel Islands Did not visit port
Invergordon (Inverness & Loch Ness), Scotland
South Queensferry (Edinburgh), Scotland
Disembarkation
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