Rhapsody - Western Caribbean - 2/25/17 - 3/4/17
Rhapsody of the Seas Cruise Review to Caribbean - Western
Enjoyed most of our time and had wonderful service from most of your staff. We were in room 8518 and had Table 123 in main dining room. Gerald did a great job with our room and gets a 10+ for his service. Rayson and Muhammad were outstanding in the dining room and get a 10+ for their service. The bottle/drinks guy was slow every night and several times we did not get our drinks until after we finished our starter, and we give him a 5. Our Concierge, Ligia, was wonderful and gets a 10+ for her service.
Now for our concerns. The only news channels in our room spent most nearly all of our 7 days bashing the President of the United States. This was a real problem for us. Your internet signal was very weak and we had trouble maintaining a connection with your wifi router. Finally, your casino was more like a smoking lounge. We like to gamble and spent many hours in your casino, but the smoke was too much for us, especially at night. We did not use our Sea Pass in the machines as yours were not punched, and you did not provide a lanyard or something else to attach to your card.
This was our first cruise with Royal Caribbean, and we have always went to Ft. Lauderdale and cruised with Princess. Unless RC addresses the concerns listed above, we will probably not cruise with you guys again.
Food and Dining
Service and Staff
Cabin / Stateroom