Old ship, poor condition.

Rhapsody of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 57

Overall rating:

2 out of 5
Verified Review
Rhapsody of the Seas

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: January 21, 2017

Ship: Rhapsody of the Seas

Cabin type: Oceanview

Cabin number: 2510

Traveled as: Couple

Reviewed: 7 years ago

Review summary

This was our 10th cruise.  Second on Royal Caribbean.  When we arrived our cabin was filthy.  Phone was broke, safe was broke, bathroom sink was also in need of repair.  It took three trips to guest services to get any action.  The manager knew I was waiting and actually hid in the back room.  Kwame was rude and did not care about the condition of the cabin.  He stated "I have never been in this room before.  There are 900 cabins and I can't know what shape they are in." Clearly this set the tone for me.  No apology from him ever came. Last cruise on Royal for sure

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Ship tip

Don't sail on this ship

Ports of call

Tampa, Florida

3 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5

Belize City, Belize

5 out of 5

Costa Maya (Mahahual), Mexico

5 out of 5

Cozumel, Mexico

5 out of 5
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3 Comments

linda1974    7 years ago

sorry you had a bad experience! We will be boarding our fourth Cruise soon, all with Royal Caribbean, and all have been wonderful!

cbelc2    7 years ago

Did anything get fixed? Gosh. when they gave our cabin away on the MSC Divina we got positive attention, an apology letter, cookies, champagne, and a slight cabin upgrade. Usually RC is better than that!

twe46t    7 years ago

what room were you in?

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