Princess Customer Service desk a MAJOR DISAPPOINTMENT/ Excursions not well run

Regal Princess Cruise Review to Europe - Northern Europe

carolsmith169

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 112

Overall rating:

3 out of 5

Verified Review

11 Night Scandinavia & Russia (Copenhagen Roundtrip)

Sail date: May 22, 2017

Ship: Regal Princess

Cabin type: Balcony

Cabin number: M615

Traveled as: Couple

Reviewed: 7 years ago

Review summary

The customer service desk hid behind "policy", half truths to get me to leave the desk, and excessive delay in assisting a passenger "in distress".

No Manager would speak to us at all.

All our cash and most credit cards were stolen as we started the cruise. It took 3.5 days to cash a check. For 7 days , charges as low as $4.00 were denied until i visited the front desk. Painful process that was 100 % avoidable with a customer focus organization. Port excursions were painful due to crowds, number of people, limited routes. My first choice for debarkation was cancelled

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Great Cabin Steward

Ship tip

Do not expect any help from the Customer Service Desk Personnel. Be aware of pick pockets at EVERY PORT

Thumbs up

Ports of call

Copenhagen, Denmark

1 out of 5

Pick pockets everywhere. Lost our money and credit cards with no police anywhere. Bus traffic was gridlock

Thumbs Up 1

Oslo, Norway

5 out of 5

Warnemunde (Berlin), Germany

5 out of 5

Beautiful area,

Thumbs Up 0

Tallinn, Estonia

5 out of 5

Great tour guide

Thumbs Up 0

St. Petersburg, Russian Federation

1 out of 5

very late return to the ship, after all aboard time

Thumbs Up 0

Helsinki, Finland

5 out of 5

Stockholm, Sweden

3 out of 5

very late return to the ship, after all aboard time

Thumbs Up 0

5 Comments

carolsmith169 7 years ago

It was stolen prior to boarding. We notified customer service desk, but they denied charges on board for 10 days for as little as $4.00. My opinion is they should have allowed us to buy a minimum amount, since they spoke to the credit card company and knew my card was valid on the ship

Thumbs Up 0

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Froggylein 7 years ago

There is a safe in each room you should keep valuables there

Thumbs Up 0

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JamesBolger 7 years ago

Sorry to hear about this but I doubt the pickpockets were onboard. I'll assume this ocurred prior to embarkation so you shouldn't blame Princess for your musfortune.

Thumbs Up 4

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RetiredRay 7 years ago

Odd, my wife had our CC denied in the casino but the desk extended credit to her until I could be contacted to clear up the issue. The counter person said she was not authorized to do so and got the manager. No fuss, no muss. 14 Jan 2017, two weeks B2B. Not knowing the full story, it does sound like an odd deal. Especially if you had already boarded.

Thumbs Up 5

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cruzrbachoua 7 years ago

was your stuff stolen on board? if not sadly I don't know what princess could have done...if it was stolen on board and i could possibly sew them bending over to fix it...sorry for your frustration

Thumbs Up 2

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