Princess Customer Service desk a MAJOR DISAPPOINTMENT/ Excursions not well run
Regal Princess Cruise Review to Europe - Northern Europe
The customer service desk hid behind "policy", half truths to get me to leave the desk, and excessive delay in assisting a passenger "in distress".
No Manager would speak to us at all.
All our cash and most credit cards were stolen as we started the cruise. It took 3.5 days to cash a check. For 7 days , charges as low as $4.00 were denied until i visited the front desk. Painful process that was 100 % avoidable with a customer focus organization. Port excursions were painful due to crowds, number of people, limited routes. My first choice for debarkation was cancelled
Food and Dining
Service and Staff
Cabin / Stateroom
Do not expect any help from the Customer Service Desk Personnel. Be aware of pick pockets at EVERY PORT