Princess Customer Service desk a MAJOR DISAPPOINTMENT/ Excursions not well run

Regal Princess Cruise Review to Europe - Northern Europe

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 65

Overall rating:

3 out of 5
Verified Review
Regal Princess

11 Night Scandinavia & Russia (Copenhagen Roundtrip)

Sail date: May 22, 2017

Ship: Regal Princess

Cabin type: Balcony

Cabin number: M615

Traveled as: Couple

Reviewed: 4 years ago

Review summary

The customer service desk hid behind "policy", half truths to get me to leave the desk, and excessive delay in assisting a passenger "in distress".

 

No Manager would speak to us at all.

 

All our cash and most credit cards were stolen as we started the cruise. It took 3.5 days to cash a check. For 7  days , charges as low as $4.00 were denied until i visited the front desk. Painful process that was 100 % avoidable with a customer focus organization. Port excursions were painful due to crowds, number of people, limited routes. My first choice for debarkation was cancelled

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Great Cabin Steward

Ship tip

Do not expect any help from the Customer Service Desk Personnel. Be aware of pick pockets at EVERY PORT

Ports of call

Copenhagen, Denmark

1 out of 5
Pick pockets everywhere. Lost our money and credit cards with no police anywhere. Bus traffic was gridlock

Oslo, Norway

5 out of 5

Warnemunde (Berlin), Germany

5 out of 5
Beautiful area,

Tallinn, Estonia

5 out of 5
Great tour guide

St. Petersburg, Russian Federation

1 out of 5
very late return to the ship, after all aboard time

Helsinki, Finland

5 out of 5

Stockholm, Sweden

3 out of 5
very late return to the ship, after all aboard time
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