Sawyer Glacier Cruise Beautiful Scenery Horrible Process Customer Service Lacking
Radiance of the Seas Cruise Review to Alaska - Inside Passage
7 Night Alaska (Vancouver Roundtrip)
Sail date: May 09, 2014
Ship: Radiance of the Seas
Cabin type: Balcony
Cabin number: 8032
Traveled as: Couple
Reviewed: 10 years ago
Review summary
The Vancouver pier was absolutely HORRIBLE to try to get through and onto the ship. It took 3 hrs!! Nothing to eat and only water to drink while waiting. NOBODY explained or appologized for the delay or inconvenience. R/C did the muster drill while at least 300 of us were still waiting to board. When we went throught the boarding process w/RC, they neglected to get our credit card set up, even though we did the pre online boarding. It took 2 more times at the guest services to get it right. The ports were charming and the scenery was beautiful. We saw alot of wildlife. I would definitely recommend a balcony room for this itinerary. We have cruised 10 times with RC and this was the first time with so many mixups. I dont know if the Canadians are to blame or just the people doing this cruise but certainly there needs to be some review by RC, customs, the Canadians or something.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Get a balcony room, otherwise you will not see anything
Ports of call
Vancouver (Ballantyne Pier), Canada
Icy Strait Point (Hoonah), Alaska