Worst service ever

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 3

Review summary

For being a technologically strong ship, there were many bugs in their wifi system. My wife could not get her texting to work properly. We bought the 2 device package but could not get my wife's texting to work. The staff needs to be trained better. Many of them don't smile and can be very rude. The rides like Northstar and other activities always have schedule changes without any notifications. Also, if you are first timer to Quantum of the Seas or RCCL and have young kids, immediately have the guest services turn off the kids sea pass from charging to the room. The guest services staff says that is the default to allow kids the ability to charge anything non-alcoholic to charge to the room. My kids were able to charge up to $80 in arcades. The staff member suggested that I should supervise my kids better. Most of the staff are clueless about their ship's amenities and procedures and thus give conflicting informations. I also bought the ultimate drink package due to the fresh squeezed orange juice and fresh smoothies, etc. However, they seemed to run out of the ingredients often. This cruise was more expensive than others that I experienced, but the staff service is just not worth the price.

 

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Cape Liberty (Bayonne), New Jersey

Port Canaveral, Florida

Nassau, Bahamas

Cococay (Cruise Line's Private Island)