Pride of America Cruise Reviews - Reviews

I absolutely love the itinerary! It is a perfect way to experience Hawaii! I’ve done this cruise with a group and alone!

They’re the only ship leave out of Hawaii to go among the islands so they don’t care! The attitude and the food and what they charged says it all. And they will charge you and overcharge you for the ferry service they providing.

Cruise ship was not the best but the destinations were well worth it

Overpriced, too many issues with the food and accommodations, and an old ship. It was obvious that the crew is exhausted as they work 7 days a week for 5 months. It came across in the attitude of several.

Wonderful relaxing trip. Had no problems All of the cruise staff were very friendly I had been told service was not that great on this ship but I did not get that impression at all . The only thing I Noticed that while on deck around pool area that there was no one to help With deck chairs if you wanted to Move one. But was not a real problem. I definitely would recommend this cruise as a way to see all the islands . Entertainment, excursions, food were all plentiful.

Love cruising and everything about it!! ♥️ This was our 40th Anniversary and we try and cruise every year. Hawaii was so special and paradise but we love them all! Looking forward to the next one already 😊

The islands are all so beautiful. Took over 800 pictures and videos.

Perfect! No complaints! We had an amazing time! If I could recommend improvements it would be to add a water bottle filling station and chips and salsa to the menu :)

Overall a great cruise with plenty of beautiful scenery and memories.

NCL was a total disappointment. Staying with Carnival.

We are first time cruisers and our vacation itineraries are usually action packed. This was a perfect introductory cruise for us as we were able to see and do a lot each day while enjoying the luxuries of being on a cruise ship.

arrrrived on Honolulu early so had 3 days to explore - maui was fun with being there for 2 days, went to Lahina and shopped the town. Great beach town with lots of shops and restaurants. Could of used more time in Hilo as there were things we wanted to do but ran out of town. Bummer we didnt get to go to Kona. Kauai is always a good time with lots to do, we were there almost 3 days so had a lot of time to do lots of the fun activities.

The trip was great. We were very busy and tired. Hawaii is beautiful and it was really great to just cruise and get a sample of the islands. We heard a lot of complaints from fellow passengers that we felt were unfounded or they had unreasonable expectations. No it was not perfect but it was a great experience. The crew did everything they could to make our trip better. FYI Ncl has comment cards, if a crew member does something nice, make an effort and get their name and write a comment card. It helps them in numerous ways. As a former crew member, those notes mean a lot. The cruising the Napoli coast was just beautiful. I hope I can do this trip again.

A good way to see the variety that is present in HI.

It was a wonderful cruise. Never could get the internet to work though. But it was fine using the cell plan when in port. Good food, good service and most were very nice and helpful. I'd do it again for sure and very happy I was able to do it last month.

Wonderful cruise but plan to walk a lot so be prepared.

Our overall rating of this cruise is poor for multiple reasons, the number one being the lack of compassion and assistance from the Guest Services staff when we learned of a family member back home being in critical condition. When our family tried to contact the ship to speak with us, NCL informed our family we were not on the ship. Knowing this was incorrect, our family eventually contacted the United States Coast Guard who assisting in locating us onboard the ship. We followed up with Guest Relations who could not provide us an answer as to why we couldn't be located and responded "does your family know your names?" When we tried to get assistance from Guest Services to book emergent flights home and inquired about internet access since we didn't have cell service, they tried to sell us an internet package, but subsequently stated we had to wait for the internet services crew to arrive to work because their shift had not started yet (despite being on a boat). We asked for a manager who also tried to sell us an internet package. Since the staff was no help, we continued to try to use our phones until we neared the island of Kauai and got service. We booked immediate flights and asked for assistance off the ship. Again, no assistance was provided in helping us off the ship or assisting with transportation to the airport. In addition to the obviously pressing issues above, my wife's luggage was damaged by staff when initially boarding the ship. The staff attempted to fix the wheel, but while leaving the ship, the repair fell apart. We additionally had paid extra for a speciality dining experience. We had terrible service not even receiving the pre-dinner appetizers. Our water glasses were constantly empty. We inquired about our food and sides on multiple attempts but eventually left the restaurant due to such terrible service. Post-cruise, we completed our post-cruise feedback survey and submitted multiple emails to guest relations and spent numerous hours on-hold. It took 36 days to receive a call from someone from guest relations who was seemingly apologetic. She informed us to get a quote for luggage repair and stated she would need two additional weeks to complete our claim. Three weeks later, we had not heard back from her so we continuously attempted to call until we finally reached her. She informed us NCL would only give us a small on-board credit to be used on another cruise, despite us saying we would never board another NCL cruise again. Inquiring for resolution, I subsequently called NCL's guest services and corporate numbers hundreds of times (literally), often being treated by very rude staff members or waiting on hold for extended periods of time. I left several messages for managers and supervisors who never returned my calls. We are now four months post-cruise without resolution to any of our issues. I continue to send emails and call nearly daily asking for assistance. Sometimes I are told by the operators answering the phone, "we don't have managers or supervisors," and other times we are able to leave voicemails without ever receiving a callback. If you are looking for a cruise and have a 100% guarantee that nothing will go wrong (e.g., family emergency, weather disasters, illness), then NCL may be a consideration. However, if you cannot guarantee this, I strongly encourage you to choose any other cruise line. For your safety, I strongly encourage you to consider any other company. If you pick up the phone and inquire about a new cruise, you will quickly be talking to a representative who is happy to take a deposit for your upcoming vacation. If you ask to be transferred to customer service, guest relations, a manager, or a supervisor, you will quickly learn that NCL profits are far more important than you and four months later, you still won't have any resolution.

This was a wonderful cruise. I did this as a girls trip but I will be returning with my family.

The cruise was ok - not our first time to Hawaii but the first time to cruise around the islands. Probably will not do a cruise again - we realized that we can enjoy Hawaii better on our own.

Great trip for older adults looking for a quiet and peaceful vacation. Great for recuperation and rest. Not for the party crowd