As noted about, we were very disappointed with Norwegian. We understand staffing is an issue but when we paid extra for some amenities and didn't get them we were vary disappointed.
Embarkation
2 out of 5
We paid for early boarding and sat in the waiting area until they announced the regular boarding. I got up to ask when the early boarding was and they said it was before the regular boarding. When we checked in they told us to wait in the waiting area so we didn't know we could board early.
Ship experiences
Food and Dining
4 out of 5
Food and drink was good.
Onboard Activities
3 out of 5
Pool was nice but the music was extremely loud.
Entertainment
4 out of 5
We did enjoy the entertainment.
Service and Staff
3 out of 5
Waiters and room stewards were good. The customer service employees were less than adequate. We paid for connecting balconies. We were told after boarding that they could not connect our balconies. When we asked why they avoided the question or lied about the answer. Very disappointing since we selected the cabins based on connected balconies. We had to visit with our neighboring cabin balcony through a wall.
Ship Quality
4 out of 5
Ship seemed to be in good order other than the fact that we didn't have connecting balconies.
Cabin / Stateroom
2 out of 5
The cabin was adequate other than we didn't have connecting balconies per the booking we made. Our neighboring cabin was friends we were traveling with so we purposely booked the rooms to enjoy the balconies together. Customer service came up with various reasons why they couldn't unlock the door between our balconies - lies for the most part.
Again, we had paid for early disembarkation. It was very confusing and when we attempted to find our luggage it was not expedited. We had to ask personnel about where our luggage was since it wasn't easy to figure out.
Situations like this is why I work with a travel agency that has a good relationship with NCL (or whatever the cruise line). I’ve had occasion to call my agent when working on board with the ships crew wasn’t going anywhere (looking at you Princess Cruises).
You just loose something with the big box or do it yourself cruises…
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