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Wonderful itinerary, not the best cruise line

Pride of America Cruise Review to Hawaii

Cruises: 7+ cruises
Review: 1
Helpful Votes: 41

Overall rating:

2.9 out of 5
Verified Review
Pride of America

7 Night Hawaii (Honolulu Roundtrip)

Sail date: October 05, 2019

Ship: Pride of America

Cabin type: Inside

Traveled as: Singles/Friends

Reviewed: 5 years ago

Review summary

Not the best cruise that we have taken. We choose this trip with the itinerary in mind, knowing that the ship didn't receive the best reviews. We liked being able to see all the island on our first trip, would have been nice to stay in each port longer since it was a short trip to next port. Customer service was horrible! They could have solved 2 of the problems very easily, but instead they made the matter worse and anger us more. And it should never take 3 phone calls to get the air conditioning fixed in a cabin!!

Embarkation

3 out of 5
Ours went well, since we arrived later than most.

Ship experiences

Food and Dining

2 out of 5
Nothing special about the food, as with other cruises we have taken.

Onboard Activities

1 out of 5

Entertainment

3 out of 5
Really enjoyed the comedian, and guest musicians. Ships stage crew was decent.

Service and Staff

3 out of 5
Waiters, room stewards, and others were very good. Customer service desk was poor!

Ship Quality

3 out of 5
Very tight seating and spaces in many areas. Ship kept mostly clean.

Cabin / Stateroom

2 out of 5
Typical cruise cabin. Did have problems with air conditioning in cabin and it took a day and half for them to address!

Ship tip

The itinerary was what sold us, just don't expect too much from the ship itself.

Thumbs up

Ports of call

Honolulu, Oahu

5 out of 5
No excursions from cruise line.
Thumbs Up

Kahului, Maui

5 out of 5

Hilo, Hawaii

4 out of 5
Would have liked more time.
Thumbs Up

Kailua-Kona, Hawaii

4 out of 5
Would have liked more time.
Thumbs Up

Nawiliwili, Kauai

4 out of 5
Would have liked more time.
Thumbs Up

Cruise Napali Coast, Kauai

3 out of 5
Raining day, couldn't see anything
Thumbs Up

Disembarkation

1 out of 5
Very slow process! Was poorly organized.
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1 Comment

MountainMama08    1 year ago

Thanks for sharing
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Other reviews of this sailing

enjoyable cruise
it was just okay
It was on the whole a nice cruise.