The stateroom was very comfortable, the service was excellent and the excursions were awesome. We swam with rays and sharks in the Lagoonairium in Moorea. We didn't book this through the ship but we learned about it on trip advisor. We saved a lot on the taxi (we used Teva Taxi) and were treated to a very good tour of the island on the way there and back. We rented a waverunner for 3 hours in Bora Bora. Fantastic!
This is an complete cruise package, including meals, non-premium alcohol and gratuities. Excursions were reasonably priced. Our stateroom had a problem with toilet flushing, but it was manageable. The staff are very attentive. On-board medical facilities are limited and any serious problem must be handled "on-shore." Embarkation began at 3 PM, with nowhere to wait if arriving early.
We have done 18 cruises. This cruise is fantastic.
All crews are so helpful.......restaurant waiters, housekeepers, concierge, tender boats, bar tenders, name them all.
Food are excellent.
Programs are super.
Art and craft classes are marvelous.
This trip was amazing! From the pre cruise 3 night stay in the over the water bungalows in Bora Bora to the 10 nights on the M/S Paul Gauguin everything was perfect. The crew & service was exceptional & the smaller ship with only 332 passengers made it more personable.
We just can't say enough good things about the whole experience.
Highly recommend it & plan on going on more Paul Gauguin cruises!
The outstanding service was the highlight of our cruise. The entire trip was coordinated with exceptional precision.
We enjoyed the Gauguin hosts and hostesses that were always available and very entertaining.
We really liked the waiter Ryan in the La Varanda Restaurant and bartender Francisco in La Pallett.
This Paul Gauguin cruise actually exceeded our expectations and they were pretty high. The ship itself is comfortable, could use a little update in decor but you soon overlook this as the crew is amazing. They memorize your name, the bartenders remember your favorite drink if you have one, and are ready to tend to your every need. The islands visited on the cruise are breathtaking. Aitutaki was our favorite, the snorkeling there was amazing.
The excursions offer a pretty good variety, our favorites were the snorkeling ones, particularly the swim with the Rays and sharks, sounds scary but it's really an amazing experience.
The food is good enough that your waistline will grow a bit by the end of the cruise. It's a good thing the activities keep you moving. The passengers range from newlyweds to those celebrating 50 year anniversaries so you will meet and make new friends along the way.
There were many passengers who had done the cruise before, many repeat customers which speaks well for Paul Gauguin. We may well fall into this group in a few years. Polynesia is a magical place.
There is this sense of luxury at its best, in the form of staff that constantly anticipate your wishes, indulging, gracious, with contagious smiles and cheer.
The 11 day PG cruise to French Polynesia was wonderful. The locations, the cruiseship, its crew and their services, the food and entertainment, were all excellent. I would highly recommend this world class cruise to anyone.
This was the 7-day trip to the Society Islands plus the Tuamotus.
This was our second trip on the Paul Gauguin. We did the 10-day cruise last August specifically to snorkel at the two atolls, Fakarava and Rangiroa, in the Tuomotus. We never got there because an engine problem kept us five days in Bora Bora (they had to fly in an engineer with a part from France!). They provided us with some compensation, so we decided to book the seven day version of the same cruise (only one day in both Bora Bora and Moorea instead of the 10-day trip that schedules two days at these two islands). We knew we were taking a chance going in the rainy season and we sure did run into a lot of rain.
Two of the days, because of bad weather and rough seas our excursions were cancelled, including Moorea and once again Rangiroa! We did the pinnacle snorkel in Fakarava, but only got to snorkel near the beautiful coral and schools of fish about 20 minutes. We enjoyed our excursions on Huahine, and Tahaa'a. But the best day of the trip for us was on Bora Bora. We had arranged an independent snorkeling tour with four stops. Even though it was raining when the trip began, with only one other couple aboard. We had a fantastic stop watching giant manta rays gliding below us, then a stop with many fish, then a great stop at a beautiful coral gardens, and finally a last stop to watch a couple of eagle rays swim by at a distance.
The trip was still very good, and the staff were excellent as was the food.
Now for a few minor criticisms.
Paul Gauguin had us fly on Air Tahiti Nui from Los Angeles on the late afternoon flight. Flying into Papeete and getting to the ship after midnight had some negatives: we missed the first days activities and dinner, and also the first port talk on the first three ports we were visiting. They should be able to just videotape this kind of presentation as other cruise ships do and repeat it on the cabin television.
I thought they could have done something classy on Valentine's Day, like give the women flowers when they came for breakfast.
The majority of people going into the dining rooms never use the hand sanitizer that were placed there to prevent illness. On the big cruise ship a staff person is positioned there to make sure people do clean their hands.
We still had a good time and recommend this cruise to all. As my boss where I work said, better being in the rain in Bora Bora than being in the snow in Minnesota Minnesota!
The staff on the Gauguin are totally wonderful without being stuffy. Their dive staff is the BEST! Food is great, locales and tours are fascinating and they have really quality lecturers on board, including a resident anthropologist and (for his last trip) Jean-Michel Cousteau. They haven't renewed his contract and I CANNOT imagine why!!! He's a super speaker and an absolutely lovely gentleman.
The ship is a perfect size. It's showing its age a little, but nothing major - mostly cosmetic.
The fact that it is all-inclusive really makes life SO much better and easier. You can budget your expenses and know you won't overspend.
I would like to share a very negative experience I had with Paul Gauguin a few months ago in the hopes that if you are considering vacationing with them you are well informed about their booking tricks. Paul Gauguin marketed the cruise my wife and I spent our 25th anniversary on as a 7 day - 7 night cruise to the Society Islands. We purchased their Air and Cruise package. This was our first mistake. If you purchase their Air with the Cruise they will make every effort to fly you in on the last available flight and you will not get on the ship until midnight or later. They mislead you into believing you will arrive by 10pm but Customs and Baggage claim at the Papeete airport are long and crowded with all the late flights arriving at the same time. You have no choice when you use their air package. Even if things go smoothly you will not arrive on the ship until after midnight so the cruise is really a 6 day – 6 night cruise. They purposely do this to minimize their cost because passengers who embark at 3pm (which is when they claim you can board but make it impossible to do so) start drinking and eating and using their services. They tactically avoid this if you buy their air package with the cruise. The only ones on the ship at 3pm are those that book their own airfare and arrive the day before. Additionally, services on Day 1 (or really Day 2) are awful. They are so busy pulling up lines and heading out to sea that you will not be able to find someone to get a beverage or snack. Also, the pool is drained. My room service phone didn’t even work so we went straight to bed very frustrated. My wife and I saved for this very expensive 25th anniversary trip and it was a huge disappointment. The service throughout the week was good at times but also lacking in customer service. Not sure how they got the Travel Awards but clearly they have a long way to go in customer service.
I did reach out to Sandy Stevens, VP Sales and Guest Relations but this was after the trip and she already had our money so she was not interested in a resolution. Again, when you are paying the extremely high prices they demand and they say it is a 7 day – 7 night cruise you expect them to honor that which they don’t if you use their airfare. Sandy argued that it’s similar to a hotel if you arrive after midnight and you still count the day before. Clearly she missed the point because with a hotel you choose to arrive when you do so if you choose to arrive after midnight you pay for the room. What Sandy doesn’t understand and missed is Paul Gauguin does not let you choose when to arrive. They choose for you and their choice is to force you to stay off the ship as long as possible. If you decide to cruise with Paul Gauguin then prepare yourself for a big let-down which is how you will feel after spending a life savings to be treated poorly.
I was amazed by the attentiveness of the staff! They were at the airport to greet us and were there every step of the way! The ship is beautiful.....perfect sizeo, not huge, which is why we decided to go with this perticular cruise line. Our cabin was beautiful, our fridge was always stocked with beer, soft drinks water and ice! Our beds were always made up, our room cleaned and vacuumed, and at night Sharonette came and turned down our bed! Sharonette was our stateroom steward.....so great in every way! I got a feeling that everyone of the employees on this ship really enjoyed their job and never acted like they had a bad day! We especially loved Alex, at the piano bar(spent a lot of nights singing and drinking there)! Florezal (Flo) was fantastic and Francisco ALWAYS knew your name and what you were drinking! I'm still amazed by that! All of the staff on board catered to your every need! The excursions were great, I also loved that they gave you snorkeling equipment to keep for the whole trip.....that was great as it would have added weight in our suitcases. They had little boats available to take, if you wanted to go on your own. Let's not talk about the food, which was fantastic! I gained 4 pounds in 10 days! All worth it! Waiter staff was the greatest! Really, even though our ship had some technical problems, everyone was very professional, and it didn't impact much! All in all, I WILL CRUISE AGIN WITH THIS SHIP! Exceeded my expectations, I LOVED EVERY MINUTE OF MY TRIP!
The Paul Gauguin cruise ship was a great experience for our 11 night cruise Nov.10-21. The food was excellent, the entertainment was fabulous, the waiters and workers were friendly and very helpful, making sure your cruise experience was wonderful! There were 3 main restaurants on the ship and all were exceptional! All the wine & spirits were included and all the gratuities were included. The extras were an unknown extra cost of almost $1,000: snorkelling tours,guided island tours, etc at each island were extra costs and you had to sign up for them in advance or you couldn't do anything on that particular island! That was a little frustrating but we learned to get signed up after the first or second day! Our suite was nice sized but 2 small windows unlike some of our shipmates that had a large picture window and were several floors up. We enjoyed our experience and liked that it was a small ship with under 300 people on board and we were all taken good care of the whole trip!
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