I will cruise with RC again, just not on Ovation of the Seas. When we voiced our concern to Guest Services regarding the shower drainage issue, Cinthia (Guest Services Manager) had to follow us to our cabin to confirm what we were saying. After confirming that what we said was true she proceeded to apologize but offer nothing more. She called back the following day to apologize some more and to offer us an excursion of our choice. At that point, the damage had been done. We were done. Poor customer service to say the least. I could go on but what’s the point.
Embarkation
3 out of 5
Long walk from ride share to terminal, no clear signage on dropping luggage, no clear signage for Customers that paid for The Key. A large majority of the terminal employees didn’t seem to know what to do or how to direct passengers.
Ship experiences
Food and Dining
4 out of 5
Jesus and Sanjaya in the My Time Dining Room turned out to be the bright spots in our dark days.
Onboard Activities
4 out of 5
I enjoyed a facial and acupuncture in the Spa.
Entertainment
3 out of 5
Children's Programs
No children
Service and Staff
5 out of 5
Jesus/Sanjaya in Dining, Jose our Room Attendant and our Waiter Nendrah in the Mysic Hall all went above and beyond the call of duty to make our cruise great.
Ship Quality
5 out of 5
Cabin / Stateroom
3 out of 5
Comfort, size, cleanliness and our Room Attendant Jose all deserved 5 stars. Our problem was the shower not draining properly which left the entire bathroom wet!
Ship tip
Make certain that there’s no Amway group of 800 Asians on your ship. They were rude, abrasive, and all over the ship and the ports taking pics and occupying everyone else’s space!
I used to love Seattle. Now the streets seemed to be filled with homeless people, addicts openly doing drugs on the sidewalks and mentally ill people walking around the downtown area ranting and raving. So many stores and restaurants in Downtown Seattle have been shuttered. And the stores that remain open are inadequately staffed, shelves are almost bare due to theft and no public restrooms for their paying customers.
Only 3 stars because we didn’t find out until the night before that we would only have access to the port by boat tenders. That was not enjoyable. It wasn’t expected and the consensus was that port should have been removed from the itinerary and replaced with another prior to sailing.
I was on the same cruise, Amway was AWFUL! They absolutely destroyed many of the areas with the picture taking and the windjammer was literally jammed because of them. They also completely took over Chops on day 6.
I’m sorry your room had drain issues and their solution was only an apology and not a relocation. I absolutely love Ovation and Alaska sailings, but this one was rough with Amway taking over.
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