Oosterdam Cruise Review to Caribbean - Southern

Contributor Level: Third Mate

4-6 cruises


Helpful Votes

3 out of 5

Great customer service; however, Oosterdam needed refurbishment.

Sail Date: January 18, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

Employees went out of their way to be helpful and friendly.  This was some of the best customer service we've ever experienced.


Shore excursions were O.K., but did not always stay on schedule.  One example was scheduled for 4 hours, but took 5 1/2 to complete. 


Our veranda stateroom was clean, but needed refurbishment.  Worst example was the sofa which had significant stains from a lot of prior use.  The cabin attendants responded and within 2 days made the needed corrections.

Cabin / Stateroom
Needed refurbishment. Sofa and curtains were badly stained.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Pappas was excellent. Also, the comedian was exceptional. Other than that, all others were pretty average.
Service and Staff
Best we've ever experienced
Food and Dining
Except for the Pinnacle, food was quite average. Desserts in particular were well presented but bland.

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