Great customer service; however, Oosterdam needed refurbishment.

Oosterdam Cruise Review to Caribbean - Southern


Contributor Level: Third Mate
Experience: 4-6 cruises
Reviews: 2
Helpful Votes: 8

Overall Rating:

3.0 out of 5
Verified Review
21 Night Southern Caribbean Wayfarer/Seafarer (Ft. Lauderdale Roundtrip)
Sail Date: January 18, 2016
Cabin Type: Balcony
Cabin Number: 5012
Traveled As: Couple
Reviewed: 1 year ago

Employees went out of their way to be helpful and friendly.  This was some of the best customer service we've ever experienced.

 

Shore excursions were O.K., but did not always stay on schedule.  One example was scheduled for 4 hours, but took 5 1/2 to complete. 

 

Our veranda stateroom was clean, but needed refurbishment.  Worst example was the sofa which had significant stains from a lot of prior use.  The cabin attendants responded and within 2 days made the needed corrections.

Food and Dining

3 out of 5
Except for the Pinnacle, food was quite average. Desserts in particular were well presented but bland.

Onboard Activities

3 out of 5
Minimal

Entertainment

3 out of 5
Pappas was excellent. Also, the comedian was exceptional. Other than that, all others were pretty average.

Service and Staff

5 out of 5
Best we've ever experienced

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Needed refurbishment. Sofa and curtains were badly stained.
5 out of 5
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