Great customer service; however, Oosterdam needed refurbishment.

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 73

Review summary

Employees went out of their way to be helpful and friendly.  This was some of the best customer service we've ever experienced.

 

Shore excursions were O.K., but did not always stay on schedule.  One example was scheduled for 4 hours, but took 5 1/2 to complete. 

 

Our veranda stateroom was clean, but needed refurbishment.  Worst example was the sofa which had significant stains from a lot of prior use.  The cabin attendants responded and within 2 days made the needed corrections.

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Philipsburg, St. Maarten

Castries, St. Lucia

Soufriere, St. Lucia

Bridgetown, Barbados

Fort-De-France, Martinique

Basseterre, St. Kitts

Charlotte Amalie, St. Thomas

Ft. Lauderdale (Port Everglades), Florida

Half Moon Cay, Bahamas (Private Island)