Great customer service; however, Oosterdam needed refurbishment.
Oosterdam Cruise Review to Caribbean - Southern
Sail Date: January 18, 2016
Cabin Type: Balcony
Cabin Number: 5012
Traveled As: Couple
Reviewed: 2 years ago
Employees went out of their way to be helpful and friendly. This was some of the best customer service we've ever experienced.
Shore excursions were O.K., but did not always stay on schedule. One example was scheduled for 4 hours, but took 5 1/2 to complete.
Our veranda stateroom was clean, but needed refurbishment. Worst example was the sofa which had significant stains from a lot of prior use. The cabin attendants responded and within 2 days made the needed corrections.