Royal Caribbean's people MADE our trip AMAZING! We WOULDN'T have made it without them!
by Mandatee2
Last week I went on the inaugural sailing of Royal Caribbean's Odyssey of the Seas and it was an AMAZING experience
not just for the beauty of the things on the ship but, the AMAZING people that make it a true experience. I am
disabled and we have issues pre-booking a room that would fit my mom's scooter and my push walker, so when we were
struggling getting in our room Asep and Joanne Cotterman went SO far above and beyond in getting us a new room that
was full accessible which enhanced our enjoyment of the room and the balcony as a whole. Not only that Joanne was
checking in through the whole trip with us even when we were at Coco Cay we ran into her and she was just amazing
and worked towards making our trip outstanding. Mohammad at Guest Services was able to get us the room we needed and
it wasn't easy, but, he made it happen and even assisted in getting us wheelchair assist to disembark setup with a
smile at every turn. While in Perfect Day at Coco Cay we had another guardian angel Assata (hope I am spelling this
right) She was so helpful in letting us know what to do and how to enjoy our day and even got us a bottle of water
and found us a comfortable place to sit and plan out our day! So, much love for Royal Caribbean's people and service.
We had another recurring person who was always working on making sure that we always had what we need Regan and he
was in the El Loco Taco poolside, and waited on us in a few places and came to say his good byes to us when we were
in the casino! One of my favorite places to go was the Cafe Promenade and Margarita was our savor constantly with
fresh coffee anytime we saw her and she would go out of her way to help us carry out our drinks and treats to a
table and she was the smiling face that was just ALWAYS there for us! So many great people, casino wait staff and
service people were amazing and looked over me to be sure that I was safe in getting around and that I was well
attended to for drinks! I work at World Travel Holding Inc, and this was my FIRST time going on Royal Caribbean
before and I promise to make future trips with them just because they are amazing at taking care of you and making
your trip NEXT LEVEL! LOVED Perfect Day at Coco Cay, the saltwater lagoon was perfect for us as we are both
disabled it was the safest place for us to swim, but, as a critique I would love to see one area on the beach that
is lined with planks or a handrail that takes you to the edge, the sand combined with the somewhat steep entrance
and exit would be enhanced for everyone but, especially for those of us who aren't really surefooted, but, we did
have fun and made it work. Coming out I had a small issue, it started raining, not shocked it is tropical, but, the
accessible tram arrived fairly quickly and everyone was so focused on me being safe entering it and then as we went
forward unfortunately the vehicle broke, most likely due the weather I imagine, but, it wouldn't move forward,
things happen, but, then we backed up to the tram stop again and had to be offloaded, by this time it is REALLY
storming and the covered area really doesn't protect you from rain more sun, but, overall the process of getting
back off and waiting for another tram was about an hour ordeal and it happens, but, Akeem who was loading guests at
the stop, saw how cold I was getting as I was drenched and he offered me his yellow slicker, I told him I couldn't
get any more wet, but, I truly appreciated that he would offer that to me knowing how much longer he had to be out
there. So, Nice! The staff that does the transport on and off ship for wheelchair assist were so amazing as well,
while I didn't get their names for on or off ship sadly, but, they are ALL AMAZING and I hope that Royal Appreciates
them! I will say that this isn't on Royal Caribbean, but, they should know about this the taxi handlers, said well
we don't' have any accessible taxis and didn't make any effort to see if they could call any for us, we parked at
Terminal 19 parking garage and were so confused as I don't remember being told WHERE to park, but, when we arrived
we were trying to walk to Terminal 18, but, had no idea how far away that was, we had people stop and offer to find
someone to help and then someone that worked at the port, beautiful soul whose name I didn't get she worked at the
port for sure, but, she loaded me in her vehicle and took me to the terminal and came back to show my mom where to
drive to on her scooter till she knew we were safely where we need to be to check in. Thanks good! But, even on the
way out the Port officer was so kind and said I can make sure to get you a taxi that can take you today to the
terminal 19 lot when we left and that was so helpful, he took us to the elevators as his taxi wouldn't fit higher,
but, he was amazing, so we tipped him Big! In closing, so many names I have missed for sure, but, EVERYONE was
amazing and I love Royal Caribbean for how much effort they put into making us comfortable and making our experience
not only fun but, easy for us all! If this is a reflection of how all their staff are then we will be back! Asep
was the most caring room attendent we ever experienced and it was sad to change rooms because we never even met the
new room attendent but, our room was cleaned and cared for when we were out. But, our balcony was BEAUTIFUL and I am
smitten with balconies now I have never had one before! I will be doing a video for my Local LOVE YouTube Channel
as well and I can't wait to share it. If there could be 10 stars they would have gotten that from me and my MOM,
thanks so much!