great experience

Item: Oasis of the Seas
Rating: 4.1
Author: dombareng

Oasis of the Seas Cruise Review to Europe - Western Mediterranean

dombareng

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 49

Overall rating:

4.1 out of 5

7 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: September 15, 2019

Ship: Oasis of the Seas

Cabin type: Balcony

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

great experience would recommend to other people. The Oasis of the Seas is the ship to sail on./

Embarkation

4 out of 5

well organized

Ship experiences

Food and Dining

4 out of 5

great experience, for the exception at the casino the bartender (Hildagard or Hildagret) did not serve us but instead served 2 other guest that came up to the bar after us. It was a very disturbing experience had to call the Manager Emanuelle to explain my frustration.

Onboard Activities

4 out of 5

Jacuzzi, casino, shows

Entertainment

4 out of 5

great

Children's Programs

3 out of 5

Service and Staff

4 out of 5

our dining waiters zou and igusti are valuable employees, they made our dining experience worth every moment. The bartender Hildagard from the casino has no customer service skills, very bad experience that was a big turn off. My wife and I did not feel comfortable staying at the casino spoke to the Manager Emanuelle who was going to speak to her. Not sure if he did but I did not get any response or feed back from Emanuelle.

Ship Quality

4 out of 5

very clean, our room service person Hector was a very helpful, nice, professional, friendly and a very valuable employee to your company.

Cabin / Stateroom

5 out of 5

Hector our servant did an excellent job everyday.