Major issue with dot com booking company NCL CS had zero interest in sorting it out

Item: Norwegian Sun
Rating: 3.9
Author: bbirkholz

Norwegian Sun Cruise Review to Caribbean - Western

bbirkholz

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 55

Overall rating:

3.9 out of 5

Verified Review

5 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: February 07, 2020

Ship: Norwegian Sun

Cabin type: Suite

Cabin number: 9002

Traveled as: Couple

Reviewed: 4 years ago

Review summary

destroyed our booking, charging for 7 perks but only sending 3 to the NCL sun. total messed up what should have been a fantastic vacation

Embarkation

5 out of 5

Great service by the butler staff

Ship experiences

Food and Dining

3 out of 5

Main Dining room lost our meal once leaving us sit waiting. buffets were awful. Specialty restaurant was great but our package got dropped

Onboard Activities

4 out of 5

pool jammed on at sea days with "saved chairs". fitness center great. deck track very nice.

Entertainment

4 out of 5

Good shows and comedian

Service and Staff

3 out of 5

room and butler 5stars - onboard customer service zero (negative 1)

Ship Quality

5 out of 5

great, well cared for ship

Cabin / Stateroom

5 out of 5

really great cabin. perfectly clean and well laid out

Ship tip

pour over your paperwork well before boarding if your booking compay messes up the onboard staff has no interest to help fix

Thumbs up

Ports of call

Port Canaveral, Florida

3 out of 5

carful of the porters

Thumbs Up 0

Costa Maya (Mahahual), Mexico

4 out of 5

very cool town, loved the wrestlers

Thumbs Up 0

Cozumel, Mexico

4 out of 5

do an excursion or stay on the main drag otherwise a bit dodgy

Thumbs Up 0

Disembarkation

5 out of 5

perfect process getting off this time. that's not always the case.

2 Comments

Other reviews of this sailing

Birthday Trip

Nice cruise, too short

Couple holiday