Once in a lifetime Cuban experience!

Item: Norwegian Sun
Rating: 3.9
Author: catescourtney

Norwegian Sun Cruise Review to Cuba

catescourtney

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 44

Overall rating:

3.9 out of 5

Verified Review

4 Night Cuba Overnight & Key West (Port Canaveral Roundtrip)

Sail date: August 20, 2018

Ship: Norwegian Sun

Cabin type: Balcony

Cabin number: 9040

Traveled as: Couple

Reviewed: 6 years ago

Review summary

The cruise was good. I do wish there were more nightly activities such as a comedian (the only one was the night we were docked in Havana). Or more interactive trivia games at the bars or main lobby areas. The Bliss Lounge is not laid out well for shows...would rather have seen more in the large auditorium. Other than the issue with ordering Prosecco and getting a sparkling wine from France, we don’t really have any other complaints.

Embarkation

5 out of 5

Wonderful experience. Staff was delightful and it was a very quick and speedy process.

Ship experiences

Food and Dining

4 out of 5

Les Bistro was amazing. Every item of food we got was delicious. La Cucina was really good. Teppanyaki was wonderful! Great service and great food. The main dining room food left a lot to be desired. I would have given this section five stars but I had quite a few issues with the alcohol. Prosecco is on the all inclusive menu. I kept being told it wasn’t and that it was an upcharge. The bartenders or wait staff would then try and serve me sparkling wine from France and tell me it was the same thing. It’s not. Sparkling wine is from France and Prosecco is from Italy. That’s two different regions, therefore, no, they are not the same. But the staff continued to argue with me. I spoke with the Food and Beverage Manager and unfortunately he didn’t seem to concerned. This is very much a training problem that he needs to address but obviously won’t.

Onboard Activities

3 out of 5

There weren’t a whole lot of activities on the boat. Which was disappointing but made you relax a little bit more.

Entertainment

3 out of 5

Service and Staff

4 out of 5

Ship Quality

4 out of 5

The layout wasn’t great. Wasn’t horrible but could get confusing. Many times you would have to go up and elevator, down the stairs, cut through a bar or restaurant, to get where you needed to go. That got annoying at times.

Cabin / Stateroom

5 out of 5

Ship tip

Definitely get a mid ship room. We had easy and quick access to all areas of the ship.

Thumbs up

Ports of call

Port Canaveral, Florida

5 out of 5

Key West, Florida

4 out of 5

I prefer the ports where you can just get off and go. This was the first time being docked at an active military base. It was efficient but I wasn’t a fan.

Thumbs Up 3

HAVANA, CUBA

2 out of 5

Easy to disembark. Be aware of the peddlers when you get to the square off the boat. They’ll charge you for things AFTER they give you the service and not tell you the cost. Stay away from them or just refuse to pay.

Thumbs Up 2

Disembarkation

5 out of 5

Traveler Photos

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