Misleading coupled with the worst customer service I've ever experienced

Norwegian Sun Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 60

Overall rating:

1 out of 5
Verified Review
Norwegian Sun

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: December 28, 2014

Ship: Norwegian Sun

Cabin type: Suite

Cabin number: 9078

Traveled as: Family (young children)

Reviewed: 7 years ago

Review summary

 

We booked an Aft facing mini-suit on the Sun for the week after Christmas.  Based upon the pictures provided online, the room would be adequate for the 4 of us (two kids, ages 6 & 8) and even provided a curtain between the sleeping areas for some privacy (a nice upgrade over the standard balcony room).    Upon entering our "suite" the room was NOTHING like the pictures.  The beds were so close together you had to turn sideways to walk between them.  There was no privacy curtain and the coffee table had to be placed OUTSIDE on the balcony by our cabin steward every night so the boys bed could be unfolded.  I asked guest services to move our cabin and was told the ship was full (which is understandable).  I asked for a refund and my family and I would just leave the ship (we hadn't yet left Tampa).  I was told I could leave, but no refund would be given.  I called and ask that they help - they couldn't get anywhere either.  After the cruise, I've emailed and called NCL.  I've taken to reviews, twitter, etc to voice how unhappy I am with them.  I've emailed them pictures showing the discrepancy in what I was sold vs. what I was given.  After a week of this, I still have yet to hear from anyone at NCL even apologizing much less attempting to resolve their lies and misleading advertising.  Oh, and this is my third cruise with them and I'm a latitudes member - imagine how they treat a first time cruiser!  AVOID NCL.  THEY ARE TERRIBLE

 

 

Ship experiences

Food and Dining

3 out of 5
NCL food is middle of the road. I found it odd that traditional cruise fare wasn't offered (shrimp cocktail, lobster, escargot)

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

5 out of 5
Kids like the club here the best of all of the ships we've been on.

Service and Staff

Other than guest services and management, the staff work really hard to make up for the ship

Ship Quality

3 out of 5
Small, older ship. Has some wear and tear. None of the current amenities offered on other larger ships.

Cabin / Stateroom

1 out of 5
Cabin is NOTHING like pictures - see the rest of my review

Ports of call

Tampa, Florida

5 out of 5
NOTE: They disembark here much later than most ports

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5

Belize City, Belize

5 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

Cozumel, Mexico

5 out of 5
Try the speedboats - so much fun!

Traveler Photos

Looks ok, but missing the curtain in the picture check out the room between the beds - this is a mini suite? coffee table had to be placed outside at night the room was so small
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