Disappointing
Norwegian Star Cruise Review to Europe - Northern Europe
10 Night Northern Europe: Dublin Belfast Cork & Galway (Southampton Roundtrip)
Sail date: September 23, 2023
Ship: Norwegian Star
Cabin number: 8036
Traveled as: Couple
Reviewed: 8 months ago
Review summary
My compliments to the Captain and crew for avoiding a hurricane. This meant we missed 3 ports of call. Norwegian refunded our missed excursion costs and port costs as they had to. In exchange they offered a measly $50 non refundable on board credit per person and a 10% discount on a future cruise. One guest I spoke with said he doesn't get out of bed for 10%. Another cruiser said he had missed a port on an Iceland cruise and got 50% off a future cruise. Public relations wise this led many people I spoke with, even loyal Norwegian cruisers to say they will be considering other cruise lines for their future cruises. Although no one can do anything about the weather, it was like corporate did not care about trying to do any damage control for public relations. We only ended up with one tender port in Dublin and it was a disaster trying to get back on the ship, Excursions left late and arrived back around the same time. There were about 1000 people trying to get on tenders to return to the ship. we were in line about 1 hour. It was like no one in operations spoke with the excursion people. Very disappointing experience as the tender blamed the passengers for waiting to come late at the same time. The only problem with that brilliant idea was the people in line were coming back from excursions. Very Poor Job!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
If anything derogatory happens do not expect any consideration by Norwegian.
Ports of call
Southampton (London), England Did not visit port
DINGLE, IRELAND Did not visit port
Foynes, Ireland Did not visit port
Galway, Ireland Did not visit port
Dun Laoghaire (Dublin), Ireland