Terrible Cabin

Item: Norwegian Star
Rating: 3.3
Author: akorgav

Norwegian Star Cruise Review to Europe - Western Europe

akorgav

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 38

Overall rating:

3.3 out of 5

Verified Review

12 Night Iceland & Western Europe (Southampton Roundtrip)

Sail date: September 04, 2022

Ship: Norwegian Star

Cabin number: 12500

Traveled as: Couple

Reviewed: 1 year ago

Review summary

I was extremely UNHAPPY with our "Deluxe Owner Suite-12500" experience. Responses I got from NCL customer resolution desk made it worse. They were very DISHONEST in their responseS!! Actual cabin did NOT match the website description at all.

Embarkation

1 out of 5

They lost our records twice. They wanted us to get of the ship, get inline and register. I refused and made them corect their problem.

Ship experiences

Food and Dining

3 out of 5

average

Onboard Activities

3 out of 5

average

Entertainment

3 out of 5

average

Service and Staff

4 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

1 out of 5

Our cabin was supposed to be "Deluxe Owner Cabin". It was more like dirty storage room with squeaky ceiling that prevented us from sleeping on the rough sea nights. All was documented. They claimed that they gave us $500 which they did NOT.