Disappointed quality with food and service
Norwegian Star Cruise Review to Europe - Western Europe
10 Night Western Europe & Norway (Southampton To Reykjavik)
Sail date: August 14, 2022
Ship: Norwegian Star
Cabin type: Suite
Cabin number: 11022
Traveled as: Family (older children)
Reviewed: 2 years ago
Review summary
We have been cruising on NCL's Spirit/Jade/Getaway/Jewel. This trip with Star was very disappointing. Food quality and variety was significantly worse and lower. Terrible food at Garden Cafe. I can see why food waste is high! MDR might occasionally surprise us with acceptable cooking. The menu and actual dishes not matching with ingredients...the chefs did a poor job preparing. Several occasions staff failed to record the dishes order and mess up with special instruction provided. We either accepted what arrived or in some serious cases had the kitchen redo. Our Club Balcony Suite shows wear and tear in the bathroom/toilet. Sofa Bed is broken in poor condition, being able to sit or sleep comfortably. Luckily we bought Thermal Spa Pass for everyone so that we use the bathroom as little as possible. Our steward worked hard but often cut corners, and didn't want to put away the sofa bed to save time which made the suite extra tight. We have to address him with this. The Thermal Spa pool and hot tub have a terrible Climb/Stair non-ergo friendly design. We watched several seniors having a hard time get in and out. We hope to upgrade to Suites! The Upgrade Team contacted me 36 hours before sailing indicating they are working on our bids (some with 2x of mini.) asking me to cancel if no longer interested this raises our hope not to unpack after onboard. I didn't cancel all four bids. I checked with Dario at Guest Services that he indicated there's no possibility as there are over 2000 people on board. (It's an irresponsible lie as my FB & CC's said only 1500) Bad news arrived by emails from the Upgrade team at 6pm an hour after the ship sailed. There are several itineraries we are interested in that STAR only makes us worry and uneasy with crew/chef/staff on the Star again.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Crew and Chef needs training. Thermal Spa not well equipped and lack of safety measures.
Ports of call
NEWHAVEN HARBOUR (EDINBURGH), SCOTLAND
Kirkwall, Orkney Islands, Scotland
Lerwick, Shetland Islands, Scotland