North Atlantic Cruise

Item: Norwegian Star
Rating: 4.7
Author: london716027911

Norwegian Star Cruise Review to Europe - Western Europe

london716027911

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 26

Overall rating:

4.7 out of 5

Verified Review

10 Night Western Europe & Norway (Southampton To Reykjavik)

Sail date: August 14, 2022

Ship: Norwegian Star

Cabin number: 12016

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Warning-Do not use NCL Travel-VERY VERY VERY hard to deal with. Booked to travel with Handicap sister paid extra to travel together BUT NCL TRAVEL would not put us on same flights. Spook at least five times to change flights but all I heard was a NO. As a result my sister Missed the ship in England and spent TOUSANDS of dollars on flights meals and hotels chasing the ship up to Scotland, the staff at London Airport told her NCL TRAVEL should have not booked her on the flight she came in on-she FINALLY caught the ship THREE days into the cruise-The real issue is NCL TRAVEL NEVER contacted her AFTER several ATTEMPED PHONE CALLS on NCL's EMERGENCY NUMBER provided by them.

Embarkation

5 out of 5

VIP Embarkation was Great

Ship experiences

Food and Dining

4 out of 5

Specialty Dining was great-Cagney's & Moderno's Staff were the best. Buffet and other restaurants filled the need were good.

Onboard Activities

3 out of 5

Didn't use Onboard Activities-Weather to COLD and WINDY.

Entertainment

5 out of 5

Great shows-REALLY enjoyed ALL shows, we have been on a lot of cruises these shows were the best.

Children's Programs

No KIDS

Service and Staff

5 out of 5

All staff were polite and helpful when we needed their assistance. Our Concierge Amit Chauhan took care of us with booking shore excursions to dinner reservation to escorting us on and off the ship plus assisting with handicap sister who was traveling with us. Great Concierge and a great asset to NCL

Ship Quality

5 out of 5

Didn't like ship lay out but all areas were very well maintained.

Cabin / Stateroom

5 out of 5

No issues- Perfect

Ship tip

Sail in warmer areas-Did not like the wind or the cold, could not use onboard services.

Thumbs up

Ports of call

Southampton (London), England

5 out of 5

NEWHAVEN HARBOUR (EDINBURGH), SCOTLAND

5 out of 5

Kirkwall, Orkney Islands, Scotland

5 out of 5

Lerwick, Shetland Islands, Scotland

5 out of 5

Alesund, Norway

5 out of 5

Haugesund

5 out of 5

Akureyri, Iceland

5 out of 5

Isafjordur, Iceland

5 out of 5

Reykjavik, Iceland

5 out of 5

Disembarkation

5 out of 5

FAST-no issues

5 Comments

GabeNSteph 2 years ago

Thanks for sharing

Thumbs Up 0

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javawoody 2 years ago

Appreciate your comments

Thumbs Up 0

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AuntPinkie 2 years ago

Great itinerary. Sorry absolutely the flight issues. Glad you enjoyed your sister once she joined you and some of the cruise.

Thumbs Up 1

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DACruiser57 2 years ago

I use NCL air twice already and getting ready for a third time, but all US cruises. I would never use them for international cruises unless I get a multi-day deviation. I also would not use them if I have special situations where I need to control the flights. Sorry you had a bad experience, but next time realize these fares are capacity controlled and you need to weigh the risks and costs of cheap fares over total control.

Thumbs Up 6

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jenyfur 2 years ago

This is why I never use the “fly free” option. It’s not work a free fare. They put you on the worst possible flights and cut it too close. Just pay the extra money for peace of mind

Thumbs Up 3

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