Disappointed with Norwegian Cruise Line

Norwegian Star Cruise Review to Caribbean - Western


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 5

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Tampa Roundtrip)
Sail Date: February 07, 2016
Ship: Norwegian Star
Cabin Type: Balcony
Cabin Number: 10532
Traveled As: Couple
Reviewed: 1 year ago

During check-in at embarkation, half of the staff behind the counter walked away from their stations and remained gone for 20 to 30 minutes without explanation!  It wasn't until we were finally able to check-in that an announcement was made that the ship was being disinfected due to an outbreak of gastroenteritis on the previous cruise.  While understandable the ship needed to be disinfected, it's unclear why the announcement wasn't made earlier so the passengers would be aware of the reason for the check-in staff walking away from their stations, as well as the long delay in boarding.

From day one of the cruise, we were unable to eat at the Buffet due to the extremely long lines and no seating available.  The bars and lounges, as well as the Aqua and Versailles restaurants were not adequately staffed until the fifth day of the cruise, resulting in long waits, and all without explanation.  One would expect that the Captain or a member of his staff would have at least made an announcement regarding the cause of the long lines and slow service, but no such announcement was made.

We upgraded to a Balcony Stateroom, which we didn't even use after we found it in disrepair and dirty, including having dried blood on the exterior side of the balcony door!  There was also a Band-Aid on the shower grip hold when we first entered the stateroom, apparently from the previous cruise, that remained for two days!

Food and Dining

1 out of 5
Food was good, but we only found about three wait staff that were friendly.

Entertainment

3 out of 5
Some of the entertainment was good.

Service and Staff

1 out of 5
Service was extremely slow... restaurants, as well as bars and lounges were not adequately staffed until the fifth day of cruise.

Ship Quality

3 out of 5
The public areas appeared to be clean.
3 out of 5
5 out of 5
5 out of 5
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