Norwegian Star Cruise Review to Caribbean - Western

Contributor Level: Third Mate

7+ cruises


Helpful Votes

2 out of 5

Disappointed with Norwegian Cruise Line

Sail Date: February 07, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

During check-in at embarkation, half of the staff behind the counter walked away from their stations and remained gone for 20 to 30 minutes without explanation!  It wasn't until we were finally able to check-in that an announcement was made that the ship was being disinfected due to an outbreak of gastroenteritis on the previous cruise.  While understandable the ship needed to be disinfected, it's unclear why the announcement wasn't made earlier so the passengers would be aware of the reason for the check-in staff walking away from their stations, as well as the long delay in boarding.

From day one of the cruise, we were unable to eat at the Buffet due to the extremely long lines and no seating available.  The bars and lounges, as well as the Aqua and Versailles restaurants were not adequately staffed until the fifth day of the cruise, resulting in long waits, and all without explanation.  One would expect that the Captain or a member of his staff would have at least made an announcement regarding the cause of the long lines and slow service, but no such announcement was made.

We upgraded to a Balcony Stateroom, which we didn't even use after we found it in disrepair and dirty, including having dried blood on the exterior side of the balcony door!  There was also a Band-Aid on the shower grip hold when we first entered the stateroom, apparently from the previous cruise, that remained for two days!

Cruise Photos

Embarkation and Disembarkation
See review above!
Ship Quality
The public areas appeared to be clean.
Some of the entertainment was good.
Service and Staff
Service was extremely slow... restaurants, as well as bars and lounges were not adequately staffed until the fifth day of cruise.
Food and Dining
Food was good, but we only found about three wait staff that were friendly.

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