Norwegian Star Cruise Review to Caribbean - Western

Contributor Level: Purser

4-6 cruises


Helpful Votes

2 out of 5

Not a pleasant experience

Sail Date: February 07, 2016

Reviewed: 1 year ago

Traveled As: Singles/Friends

Room Type: Balcony

Due to virus the week before, the delay in check in was long, with many people stuck waiting out in the wind and cold.  When we got to our room we could not get in.  Room for a mini suite was so cramped and not in best conditions, pillows were like rocks, tears and holes in drapes, TV had little of interest and remote worked only sometimes.  We asked for repair but it never came.  Food was just ok and service was not like I remember.  A lot of unhappy workers.  Excursions were ok.  Spa and spa personnel were excellent, but marred it by overkill on trying to get you to buy product!  NCL is cutting back on everything and it is very obvious they are trying to save money but that  says to me that I can go on other cruise lines which offer better service, food and amenities.  for the same price and have a better experience so I would not take another cruise on NCL   Sad


Cabin / Stateroom
very small for 2 people, overall appearance was drab and needed a face lift.
Embarkation and Disembarkation
embarkation was terrible, due to virus cleaning, we had to wait in line (inside) for an hour and half and when I asked why some people were going ahead of the line, was told "they paid more" Disembarkation was good
Ship Quality
tears and rips in drapes, mold and mildew in bathroom, not very clean
Destinations and Excursions
they were ok
Onboard Activities didn't participate, way too many people
Service and Staff staff is very unhappy and disinterested
Food and Dining
nothing outstanding about food

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