Not a pleasant experience

Norwegian Star Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5
7 Night Western Caribbean (Tampa Roundtrip)
Sail Date: February 07, 2016
Ship: Norwegian Star
Cabin Type: Balcony
Cabin Number: 11628
Traveled As: Singles/Friends
Reviewed: 1 year ago

Due to virus the week before, the delay in check in was long, with many people stuck waiting out in the wind and cold.  When we got to our room we could not get in.  Room for a mini suite was so cramped and not in best conditions, pillows were like rocks, tears and holes in drapes, TV had little of interest and remote worked only sometimes.  We asked for repair but it never came.  Food was just ok and service was not like I remember.  A lot of unhappy workers.  Excursions were ok.  Spa and spa personnel were excellent, but marred it by overkill on trying to get you to buy product!  NCL is cutting back on everything and it is very obvious they are trying to save money but that  says to me that I can go on other cruise lines which offer better service, food and amenities.  for the same price and have a better experience so I would not take another cruise on NCL   Sad

 

Food and Dining

3 out of 5
nothing outstanding about food

Onboard Activities

didn't participate, way too many people

Service and Staff

staff is very unhappy and disinterested

Ship Quality

1 out of 5
tears and rips in drapes, mold and mildew in bathroom, not very clean

Cabin / Stateroom

1 out of 5
very small for 2 people, overall appearance was drab and needed a face lift.
3 out of 5
3 out of 5
3 out of 5
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